Who We Are Guiding Principles Home  About ITS Who We Are Guiding Principles
Information Technology Services (ITS) at UC Santa Cruz provides students, faculty, and staff service excellence along with high quality, accessible, and reliable information systems to support operational decision-making, planning, and analysis. ITS also provides a context in which students, faculty, and staff can use technology in instruction, research, administrative operations, and public service.
Who We Are Guiding Principles (PDF)
We are an IT Organization Providing
- Reliable services and support of the faculty, students, and staff who make UC Santa Cruz an institution of educational and research excellence.
- A dynamic catalog of services responsive to our clients’ varied technology needs.
- Enthusiastic people who produce extraordinary results.
- Strategic planning and technical direction for successful integration of new technologies.
- Innovation and leadership in information technology services.
- Seamless delivery of services to the campus community across multiple platforms.
- Opportunities for the campus to communicate with alumni, parents, friends, and the global community by making our work more visible and accessible.
We Value a Workplace Where
- Our success is measured by the success of our clients.
- Independent thinking is fostered and collaborative partnerships are the norm.
- People listen respectfully and are able to speak freely and candidly.
- Mistakes become learning opportunities.
- Clearly identified and varied career paths are offered.
- Individuals know that they can truly make a difference.
- People are promoted and rewarded based on their skill and dedication to providing a high standard of service.
- A healthy work-life balance is possible.
- Staff are provided training and mentoring to work effectively with others and to keep pace with rapidly changing technology.
- Both stability of services and innovative solutions are vital.
- People feel free to express themselves and have fun.
We Value People Who
- Care about each other, the quality of our services, and our clients' satisfaction.
- Recognize and welcome diversity.
- Lead by example.
- Are committed to a strong work ethic and strive to excel.
- Give credit where credit is due.
- Treat each other with mutual respect and dignity.
- Demonstrate candor, insight, and adaptability; and thrive in a challenging environment.
- Are confident about their abilities and optimistic about the outcomes of their efforts.
- Find enjoyment in their work and are team players.
We Aspire to be Known as an IT Organization That
- Has the highest standards of moral and ethical conduct.
- Provides superior quality service to our clients by anticipating their needs, responding to their feedback, and enabling them to work in harmony with IT.
- Attracts the best people, who flourish in a stimulating environment.
- Has leaders who embody the highest values of the organization.
- Recruits, retains, and promotes a diverse workforce.
- People can trust -- doing what we say and assuring accountability. We keep our promises.
- Communicates effectively within the division and beyond.
- Flows as one interconnected unit, continually enhancing knowledge and services in response to the campus community.
- Respects diversity in the quest for knowledge.
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