ITS DOC (Division Operation Center)

The ITS DOC (Divisional Operation Center) is an emergency management team pulled together to manage extreme IT situations (aka IT Disaster, major security incident) that can’t be handled in normal operations. The purpose of the ITS DOC is to coordinate the ITS Division and to facilitate communication to and from the campus Emergency Operations Center (EOC).

If an unplanned outage is an essential campus service or system that is down and unavailable for more than 5 days, or an outage of a system that prevents instruction (when classes are in session) for more than 24 hours, the outage is considered an IT Disaster. The ITS DOC will be activated. A Security-focused DOC will be activated in the case of an information security incident that can't be handled in normal operations.

ITS staff should: 

  • Be prepared to be involved with the ITS DOC team
  • Know your respondsibilities associated with your ITS DOC role
  • Contact Marian Sherrin regarding the Outage Process
  • Contact Lisa Bono regarding communication

The ITS DOC enables ITS to respond quickly and efficiently to disasters, extended service disruptions, and information security incidents so that the campus can continue its key operations and recover as soon as possible to normal operations. The procedures align to FEMA’s National Incident Management System (NIMS) standards and BFB UC IS-12.

It can be activated by the EOC, by VC Doyle in Information Technology, or by escalation to an ITS director.

Top level roles in the ITS DOC follow the model used by all incident response organizations nationwide. The Incident Command System (ICS) originated with firefighting units in California and was adopted for nation-wide use as FEMA’s National Incident Management System (NIMS). NIMS is a nationwide standardized approach to incident management and response.

If you have any questions, please contact Janine Roeth at (831) 459-5401.

Related Link

Business Continuity Disaster Program