Managed Cloud Services

Managed Cloud Services provides consultation with an experienced technical resource to determine the best fit among available, qualified service providers, and initial and ongoing administrative and technical support of the service.

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Billing for Managed Cloud Services

  • Billing for Managed Cloud Services appears on your monthly bill from the ITS billing system, Pinnacle. You can view your Pinnacle billing data through InfoView.
  • There are two billing components:
    • Managed Services - this is the staff time for managing your services at AWS on your behalf. This amount will be constant from one month to another.
    • AWS Charges - all the AWS charges for your Cloud Services are passed through (without markup), through a billing interface between AWS and the Pinnacle system. This amount is variable, depending on the actual usage each month.