We prepare university-owned computers for use with standard software and configuration.
New Computer Purchasing
For information about choosing and ordering a new computer, please visit:
UCSC New Computer Standards - Dell/Apple Options and Pricing (UCSC Google Login Required)
New Computer Setup
After receiving a new computer it should be configured with a current standard operating system, applications, accounts, and settings. This provides a consistent and secure computing environment for you to use. When needed we copy your files, data, and settings from an old computer to the new computer.
Standard Computer Operating Systems
We are currently configuring standard computers with these standard operating systems:
Windows 7 SP1
Windows XP-SP3 (Retired)
OS X Yosemite
OS X Mavericks
We configure Macs with the latest licensed version.
How to request New Computer Setup
When you order and receive a new computer, submit a ticket in IT Request to have your computer confgured as a standard computer. In the ticket you can select
Service: My Computer
System/Application: New Computer Setup
How long does it take to configure a new computer?
We can pick up your computer or you can drop it off at the ITS Help Desk (54 Kerr Hall). We will configure the computer within 1-2 days and then schedule a time to deliver the computer, transfer your data (this takes 1-3 hours), and configure any additional settings. On average, we can configure and set up your computer within 3-5 days of submitting a ticket.
Computer Operating System Upgrades
We provide upgrades to a current operating system using the same standard computer process. This ensures updated programs and settings are installed along with the updated OS. We make a copy of your data, configure your standard computer, then copy the data back to the computer. In order to fully complete this process, we may require software installers and registration codes from you to re-install applications.
Other Computer Setup Options
Run Windows on OS X Computers
Mac desktops and laptops can run Windows in addition to the OS X operating system.
We install a standard set of programs as part of the Computer Setup service. To view a list of installed programs, visit the Standard Mac and Standard Windows pages. We can install any software you are licensed for on request. If you need to purchase additional software, you can order using the ITS Software order form on the ITS Software pages.
You may need to purchase newer versions of software to be compatible with a new or updated computer. We can help you identify any software you would need to purchase.