Computer Setup

We prepare university-owned computers for use with standard software and configuration.

New Computer Purchasing

For information about choosing and ordering a new computer, please visit:

New Computer Standards

UCSC New Computer Standards - Dell/Apple Options and Pricing (UCSC Google Login Required)

New Computer Setup

After receiving a new computer it should be configured with a current standard operating system, applications, accounts, and settings. This provides a consistent and secure computing environment for you to use.  When needed we copy your files, data, and settings from an old computer to the new computer.

Standard Computer Operating Systems

We are currently configuring standard computers with these standard operating systems:

windows logo

Windows 7 SP1
This is the default system for Windows computers.  
We install 64-bit Windows 7 Professional unless there is a requirement for the 32-bit version.

Windows 8
This is available for computer models that require it or by request. 

Windows XP-SP3 (Retired)
Windows XP is no longer available.  XP Retirement Info

OSX-10.8

OS X Yosemite
As of Oct 2014,  new Macs require OS X Yosemite.  ITS is currently testing Yosemite for compatibility with campus services and systems.

OS X Mavericks
OS X Mountain Lion
OS X Lion
Mac OS X Snow Leopard
ITS is preparing to retire support for Snow Leopard (10.6)

We configure Macs with the latest licensed version.
Macs must run the version of OS X that comes with the computer or higher. 

How to request New Computer Setup

When you order and receive a new computer, submit a ticket in IT Request to have your computer confgured as a standard computer.  In the ticket you can select

Service: My Computer
System/Application: New Computer Setup


How long does it take to configure a new computer?

We can pick up your computer or you can drop it off at the ITS Help Desk (54 Kerr Hall).  We will configure the computer within 1-2 days and then schedule a time to deliver the computer, transfer your data (this takes 1-3 hours), and configure any additional settings. On average, we can configure and set up your computer within 3-5 days of submitting a ticket.


Computer Operating System Upgrades

We provide upgrades to a current operating system using the same standard computer process.  This ensures updated programs and settings are installed along with the updated OS. We make a copy of your data, configure your standard computer, then copy the data back to the computer.  In order to fully complete this process, we may require software installers and registration codes from you to re-install applications.


Other Computer Setup Options

Run Windows on OS X Computers
Mac desktops and laptops can run Windows in addition to the OS X operating system.


Software

We install a standard set of programs as part of the Computer Setup service.  To view a list of installed programs, visit the Standard Mac and Standard Windows pages.  We can install any software you are licensed for on request.  If you need to purchase additional software, you can order using the ITS Software order form on the ITS Software pages.

You may need to purchase newer versions of software to be compatible with a new or updated computer.  We can help you identify any software you would need to purchase.