Operations Group

Home Core Technologies Operations Group

Eric Keisler
erick@ucsc.edu
459-2610

Overview

The Core Technologies Operations Group is responsible for managing all consolidated IT systems resources and for providing a secure and stable computing environment for the campus. Operations Forms & Policies

The Operations Group Provides the following services:

The data center, located in the Communications Building is physically isolated from everyone except technicians with approved access. Public access is strictly forbidden. Entry is controlled by card key access. Servers are configured to fit in 19-inch cabinets. Cabinet space is assigned by the number of Rack Units (RU) required by each server. Cabinets can be sectioned off and secured in one-third, one-half and whole units.

The data center is designed to function on a 24 hour, 7 day a week, 365 days per year.

Power systems in the data center are designed to run uninterrupted, even in the unlikely event of a total power outage. All servers are fed with conditioned Uninterruptible Power Supply (UPS) power that will provide a smooth transition to power provided by an on-site natural gas generator. In the event of an extended power outage, the generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function at the time of an emergency.

System availability is monitored 24 hours a day, 7 days a week by the Operations Staff. Monitoring includes "eyes and hands" service to all clients for emergency situations that require additional assistance, such as;

• Servers
• Applications
• Back up processes
• Disaster Recovery

IT EMERGENCY ONLY: 459-2714

All air is circulated and filtered to remove dust and contaminants. The Heating, Ventilation and Air Conditioning (HVAC) system is N+1 redundant to ensure continuous operation should one module be out of operation as a result of equipment failure or scheduled preventive maintenance. An advanced FM200 fire-suppression system is in place to prevent any fires from spreading — in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down to cable racks suspended above the cabinets and cable conveyances contained within each cabinet.