On-premise Cloud Computing

About the Pilot

The software ITS is using for the On-premise Cloud Computing pilot is Joyent SmartDataCenter. This is a cloud-computing service similar to Amazon’s AWS. Unlike AWS, this service is based on servers and storage located in the Data Center at UCSC.

While designed to be robust, reliable, and secure, this service is not architected for high availability, or to house confidential or restricted data. This service is best suited to group or department websites, self-managed developer sandboxes, and non-critical applications with relatively low processing, storage, security and resiliency requirements.

In this way, this new service is a complement to, and not a replacement for, the existing Virtual Hosting service.

Joyent uses operating-system virtualization to provide a high density of SmartMachines [SMs] that run SmartOS, an open-source operating system. Joyent also uses KVM to provide, at a lower density, virtual machines [VMs] running Windows, Linux, or FreeBSD. Proprietary operating systems like Windows and some Linux distributions must be licensed by the client.


Participation in the Pilot

To learn more about the on-premise cloud computing pilot, please contact Cliff Pearson. This typically involves a one to two hour session with him, where he will show you how to use the environment and help you get your application up and running.


After the Pilot Phase

Once the service is out of the pilot phase, ITS anticipates that when signing up for the service, and in consultation with us, you can select the support level that best matches your needs. These will be represented as Bronze, Silver, Gold.


Support Levels

Bronze: With bronze support, the customer is fully responsible for the management of the SMs and VMs, including compliance with existing University policies such as those for acceptable use and minimum network connectivity. Periodic credentialed security scans will be conducted to identify potential vulnerabilities. Customers on bronze support will have access to the self-support website. These customers pay for the Compute (CPU and Memory) and Storage resources they consume each month. The intention of this service level is to parity with commercial VPS solutions such as RackSpace, DreamHost, etc. As such, no central firewall filtering will be configured. Recommendations and instructions will be provided for Bronze customers for how to configure Host Based Firewalls.

Silver: With silver support, the customer owns their SMs and VMs, and is primarily responsible for management and maintenance. Periodic credentialed security scans will be conducted to identify potential vulnerabilities. Customers adopting Silver support will have access to the self-support website, and be entitled to some number of professional system-administration support cases per quarter. These customers pay for the Compute (CPU and memory) and Storage resources they consume each month, as well as a flat monthly fee for access to support.

Gold: With gold support, the SMs and VMs are owned by Core Technologies, and managed under the same model as any other physical or virtual system. Customers adopting this model will not be provided with root access on the machines, but instead will be granted user account and sudo ACLs by the DCO UNIX team. These customers pay for the Compute (CPU and memory) and Storage resources they consume each month, as well as a flat monthly fee for access to support.


Availability

During the pilot phase, the Private Cloud Computing services will be supported during business hours. After the pilot phase, we anticipate that the infrastructure that provides Private Cloud Computing will be supported as a 24x7 service through the DCO UNIX team. Escalation is provided through Data Center Operations and the DCO UNIX team’s on-call rotation.


Data Security

This service is not appropriate for confidential or restricted data.


Eligibility

Eligibility is limited to UCSC faculty and staff. Students with a faculty sponsor are also eligible for this service.


Costs

This is a pilot, and there are no costs associated with on-premise cloud computing during the pilot phase.


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