eCommons service is restored

Please contact the FITC at ecommons.help@ucsc.edu if you experience any additional issues.


Outage updates

June 7  5:00am - Faculty, Staff and Students
eCommons service is restored. The use of email archive aliases to email to groups is not working. Please notify the FITC of any additional issues at ecommons.help@ucsc.edu.

June 6  11:30pm - Faculty, Staff and Students
eCommons continues to be unavailable. We have been notified that service is being gradually restored to our vendor's customers, but have not been notified exactly when the service will be restored. We are continuing to monitor and work with the vendor on resolution. We will provide additional updates as they become available.

June 6  6:00pm - Faculty, Staff and Students
eCommons continues to be unavailable. The vendor has not provided an update on expected restoration of services. We continue to closely monitor the situation and will provide additional updates as quickly as they are available. 

June 6  2:25pm - Faculty, Staff and Students
eCommons remains unavailable. The vendor expects to restore access by approximately 5PM. Additonal updates will be provided as we receive them.

June 6  11:30am - Faculty, Staff and Students
The vendor is working on restoring services and estimates that eCommons will be operational by late in the day today.

June 6  6:40am - Faculty, Staff and Students
eCommons continues to be unavailable. We do not have an estimate from our vendor regarding when eCommons will be fully restored.

June 5  10:40pm - Faculty, Staff and Students
The root cause of the outage has been identified as a hardware failure at the vendor's datacenter. Vendor staff are onsite. We do not currently have an estimate for when eCommons will return to service.

June 5  7:55pm - Faculty, Staff and Students
eCommons is down with an unplanned outage. We will post updates as they become available.

May 27 - Faculty, Staff and Students
eCommons service is fully restored. Please notify the FITC of any issues at ecommons.help@ucsc.edu

May 26 11:40PM - Faculty, Staff and Students
All services have been restored on eCommons. We are continuing to test to ensure the system is fully functional.

May 26 2:00PM - Faculty, Staff and Students
eCommons is available and users are accessing the system. Please notify ecommons.help@ucsc.edu if you are experiencing difficulties with access. Email services within eCommons are not currently functioning. This applies to messages, announcements, email archive, assignment submission confirmations, assignments posted messages, tests and quiz submission confirmation emails, and more. Also, new course creation is currently not working and other tools may be slow to respond.

May 25 2:33PM - Faculty, Staff and Students
eCommons should be broadly available to campus users. We have made a network configuration change and it may take some time for that change to propagate to our off-campus users.

May 25 1:24PM - Faculty, Staff and Students
eCommons is continuing to have performance issues. Access is sporadic and the systems are quite slow. Our vendor is continuing to investigate.

May 25 12:33PM - Faculty, Staff and Students
eCommons and Online Course Evaluations are both experiencing an unplanned outage. Current estimate is that services will be restored within 4 hours.

May 23 7:10AM - Faculty, Staff and Students
eCommons and Online Course Evaluations are now fully available.

May 21 - Faculty, Staff and Students
eCommons and Online Course Evaluations are now offline for emergency maintenance. The systems are expected to be available by 8AM on Monday, May 23.

May 20 - Faculty
If you need a way to accept assignment submissions from students during the outage we have a workaround using Google Classroom. The instructions for Google Classroom and Google Assignments are in this tutorial.

May 20 - Faculty
If you have materials in eCommons that you need over the weekend you must retrieve those materials before 9pm tonight. Once the system goes offline we won't have a way to retrieve any materials until the system comes back online on Monday. This tutorial explains how to save materials from eCommons.

May 19 - Students
This is a tutorial that covers how to download documents and bookmark urls.


eCommons is a collaborative learning environment (CLE) that consists of a suite of integrated web tools that can be used to support a class or project. [LOGIN] It is based on an open source application, Sakai CLE. eCommons allows faculty and staff to create websites for courses, projects and collaboration. Within those sites, they choose from the many tools that meet their needs for managing their activities and participants.

Tips for Students

  • If you don't see your course in the Quick Links try clicking on My Sites to show all sites in which you are a member. If you are just now adding classes, it can take 24 hours for the data to update from myucsc.edu to eCommons. We run updates Monday-Saturday in the early morning.
  • Concurrent students (registered through University Extension) need to have a CruzID to be added to any course site. As soon as you received enrollment approval from your instructor submit an ITRequest ticket to finish the course enrollment process. Include your course number, instructor name and contact information including your existing CruzID (xxx@ucsc.edu) address if you had one previously.

Tips for Instructors

See our How to create a site tutorial.


Quick Links


This application is governed by The Regents of the University of California. Use of this application's services subjects you to applicable law and university policies, procedures, and collective bargaining agreements, including, but not limited to UCSC's Acceptable Use Policy and the Access to Information Statement. Misuse may result in the loss of access privileges and/or administrative discipline under applicable UC policies and collective bargaining agreements, and/or criminal prosecution under applicable statutes. Please contact the ITS Support Center with any questions prior to signing in. For information on privacy of student records, see UCSC Policy on Privacy of Student Records. [Admin]