Pricing & Service Levels

Pricing

eCommons is centrally funded for campus use. There are no direct user fees for access and usage.

Data Recovery Charges: Site and or any data recovery attempts will be made on a best effort basis working with ITS and vendor staff. Clients are responsible to pay for actual ITS hourly services at current rates and vendor costs for the attempt. There is no guarantee that the data requested will be recovered.


Availability and Service Levels

eCommons is available 24 hours a day, seven days a week except during planned maintenance events.

eCommons Service Level Agreement
ITS Maintenance Calendar