ITS Frequently Asked Questions

Welcome to ITS's general questions and answers web page. We hope that you find this information helpful and informative. If you don't find an answer to your question, please contact the ITS Support Center at 831-459-4357.

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How to Get Technical Help

• Online: IT Request
  • How to use IT Request
• By Phone: (831) 459-4357 (campus ext. 9-4357)
• By Email: help@ucsc.edu
• In-Person: Kerr Hall M-F 8AM to 5PM
  Kerr Hall Rm. 54
  

Top Frequently Asked Questions

• I am new to UCSC how do I get my UCSC ID and email account?
• I forgot my UCSC Account password, what should I do?
• How do I log into ITRequest? What is my password for the system?
• How do I change my UCSC account password?
• How do I use CruzMail?
• How do I check email from home?
• How do I connect to the Cruzmail Server from my home internet connection?
• How can I make sure my computer isn't infected?
• How do I access my home directory from my computer at home?

Instructional Computing FAQs

• Who can I contact for help?
• I forgot my UCSC Account password.
• How do I change my UCSC account password?
• What are the drop-in times for the labs?
• What are the IC lab hours for move- in weekend and before Fall instruction starts?
• Which computer labs are open 24 hours?
• Can students/faculty/staff print in the computer labs? How does it work?
• How can I print a weekly schedule of classes from MyUCSC?
• I saved a document while in an IC lab and now that document is gone. How can I retrieve my lost document?
• How do I schedule an ITS Instructional Computing lab?
• Who can I contact regarding the computing labs at UCSC?
• How do I access my UCSC Home Directory from Windows in the IC Labs?
• How do I access my UCSC Home Directory on Mac OSX in the IC Labs?
• What peripherals are available in the labs?
• What is my WebCT logon and password?
• What is my bill for printing in the IC labs?
• I am getting a message that says I'm 'over quota', disk quota exceeded.

More FAQs