UC Santa Cruz - Information Technology Services - Service Management Toolkit


Home About ITS Services ITS News Policies Governance ITS Staff Site Jobs Find An Answer Feedback

Service Management Toolkit

Concepts

Processes

Roles/Responsibilities

Products

UCSC | Campus Safety

© 2009 The Regents of the University of California.

Web Statistics by Google Analytics

Service Management Toolkit

Service Lifecycle

The service lifecycle is the overall framework used to identify, define, and manage IT services provided by ITS. There are three levels of service definition, each with an increasing amount of detail, documentation, and ongoing service management.

ITS Service Management: Key Elements

Additional Information:

For questions, additional information, or feedback please contact Client Services and Security using our feedback form.

Rev. June 2009