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Budget Impact on ITS Services and Support

October 30, 2009

As a result of the campus budgetary impacts, effective October 30, 2009, ITS has implemented a “Friday light” schedule for the ITS Support Center and reduced support hours for the Media Services front desk in order to accommodate budget cuts and furloughs.

Every Friday, the ITS Support Center will respond to only urgent priority help or service requests for all services. We will also take care of walk-ins for password pickups. All other requests will be responded to as time and resources allow or during the next regular business day. 459-HELP will be directed to voicemail that will be checked hourly.

In addition to Friday light days for the ITS Support Center, the Media Services front desk in Kerr Hall 149 has reduced hours of service help to faculty, staff, and students. New front desk hours are: Monday-Friday 9AM to Noon and 1PM to 4PM.

To help you understand what ITS operating hours and services are modified, look for the “budget squeeze” graphic on the ITS home page or visit: Impact on ITS Services and Support