This service includes:
- system design and implementation
- training and documentation, account access, on-going maintenance, and troubleshooting
- liaison with Physical Planning & Construction, campus police and dispatch, ITS technicians
Available 24 hours a day, 7 days a week. See "Getting Help" for details.
Standard Maintenance Schedule
A regular maintenance window will be scheduled for each installation. Systems will still operate normally during these times.
For those considering a new implementation of electronic door access, a security camera system, or a modification or addition to an already existing system, contact the ITS Support Center at 459-HELP (4357), itrequest.ucsc.edu, or firstname.lastname@example.org. Resources are limited for new implementations.
If you are having problems with door access or security cameras, contact your Facility Security Coordinator. If you are not sure who to contact, contact UCSC Dispatch 459-4861 or the ITS Support Center for instructions.