ResNet Cable Plant Infrastructure

How Internet is Delivered to Your Room

Wired Connections

ResNet delivers Ethernet based service to residential spaces (excluding Family Student Housing, Camper Park, UTC) at 10Mbps via an Ethernet jack in each room.

Ethernet jacks are identified by their orange color (photo). Users may plug directly into these ports with an Ethernet cable. Personally owned wifi devices may be used in those areas with no installed CruzNet or eduroam service. (list of those with and without). See Personally Owned Wifi Devices section below.

Campus Wireless Service


Family Student Housing

FSH receives internet service via a DOCSIS cable modem technology. Rooms are equipped with cable modems. Users may connect Ethernet devices directly into the cable modem. Personally owned wifi devices may be plugged into the cable modem. ResNet can help to configure personally owned wifi devices to work in FSH. See Personally Owned Wifi Devices section below.

Troubleshooting FSH requires on-site visits by ResNet student technicians due to the way Internet services is provided in FSH. ResNet does not have the ability to test FSH equipment in its offices. ResNet provides this service as staffing allows.

DOCSIS cable modem technology requires FSH residents to “share” the available bandwidth. During peak usage, this will decrease the available bandwidth available to each user. While we predict service delivery of between 2-4Mbps, during peak times, this may drop. DOCSIS cable modem technology is different than the Ethernet service delivered to other residence areas of campus housing where we deliver 10Mbps via Ethernet port.


Camper Park

The camper park receives no direct Ethernet service. It does have CruzNet service via a wireless access point installed on a light pole. Residents can utilize USB wifi extenders to receive a signal in their residence.


University Town Center

UTC receives wired internet as well as CruzNet and eduroam wireless service via a link between local vendors and the campus.


Cellular Networks

The major cellular companies deliver service to the campus. Signal strength is dependent upon your adjacency to a micro-cell tower. These micro-cell towers are found on the roofs of several campus buildings. There is no guarantee of cellular service. See, http://its.ucsc.edu/telephone/images/cell-coverage-map.pdf. Regarding cellular telephone service, please see http://its.ucsc.edu/telephone/students/.


ResNet Guarantees of Service - What to Expect

  • Typical wired Ethernet connected speeds of 10Mbps per jack. At least one jack per room.
  • In FSH, typical speeds of 2-4Mbps per cable modem.
  • Not all jacks in all rooms are active.
  • As the density of personally owned wifi devices increases, so does the amount of collision between routers. If you’re having “spotty” Internet service, you might try changing radio channels and reducing the number of wifi routers in a single residence to 1.
  • Personally owned wifi shall be turned off per ResNet Use Policy if it impacts the predictable delivery of service. (link to RUP)
  • Cellular service is not available in all areas.
  • CruzNet and eduroam wireless services are not available in all areas of the campus.
  • Gaming consoles, smart TV’s, media players, Chromecasts, Amazon Echo, VOIP phones may work. Each individual is limited to enrolling X number of devices to ensure predictable service for the shared ResNet service.

Personally Owned Devices

Wifi Devices

ResNet makes no guarantee that personally owned “wifi” devices will work with the ResNet service. ResNet will make its best attempt to configure your device to the standard configurations found on http://its.ucsc.edu/resnet/new-students/wireless-routers.html. Note that new wifi devices with new configuration issues come out every year.

Smart Devices

ResNet makes no guarantee that personally owned "smart" devices will work with the ResNet service. We will make our best effort to help, but we don’t have experience will all the devices that students show up with.

Gaming Consoles

ResNet makes no guarantee that personally owned gaming consoles will work with the ResNet service. We will make our best effort to help, but we don’t have experience will all the devices that students show up with.

Telephones

ResNet does not provide landline telephone service. See http://its.ucsc.edu/telephone/students/.