ResNet FAQs

If your question is not listed below, please contact ResNet by calling (831) 459-4NET or create an online ticket at itrequest.ucsc.edu.

General Information
1) What is ResNet?
2) What services does ResNet provide?
3) How do I proceed to have repairs made to my computer using ResNet?
4) Who can connect?
5) How do I connect to ResNet?
6) Where is ResNet located and what are the hours?
7) How much do ResNet services cost?
8) How long does a service usually take?

Network Information
1) I have no network access. What should I do?
2) I don't get CruzNet wireless in my room. What do I do?
3) What is eduroam and how do I connect?
4) Can I bring and set up my own router in my dorm room/ apartment?
5) What is SafeConnect?
6) I'm having problems using SafeConnect.
7) I am living in a triple dorm room and there are not enough ports for everybody.
8) How do I connect a Xbox/PlayStation to the network?
9) My Username/Password seems to be incorrect when logging into SafeConnect.

Maintenance Information
1) I think I have a virus on my computer. What should I do?
2) My computer is running slow. What can I do to speed it up?
3) How do I find and repair errors on my hard drive?
4) Does ResNet recommend any anti-virus software to protect my computer?
5) I don't live on campus. How can I check if my PC is secure?
6) How can I make my computer boot up faster?
7) My hard drive is full. What can I get rid of to free up more space?
8) I spilled some liquid on my computer. What should I do?

Miscellaneous Information
1) Can ResNet help me with a hardware issue?
2) Torrenting or downloading illegal content is prohibited. What happens if I get caught?
3) Should I buy a Mac or PC?
4) Where can I find legal websites for legal online content?
5) My Ethernet jack appears to be physically broken.
6) Is ResNet hiring?

What is ResNet?

ResNet (short for Residential Networking) is the physical network that provides each on-campus residential student a network port in their room. ResNet is also the name of the service organization that provides support for students with network and/or computer questions or problems.

Who can connect?

All on-campus residents and conference guests are able to connect. All dorm rooms, lounges, and conference rooms are wired for data connections. Most residential halls have CruzNet wireless access points as well, but not residential room will have access to the the campus wireless.

What services does ResNet provide?

Virtually, ResNet provides residential network service to all occupants in campus student housing. Physically, ResNet provides over-the-phone and in-person support regarding network connectivity and computer issues. We also provide hands-on repairs of computer related issues that you may be afflicted with.

How do I proceed to have repairs made to computer using ResNet?

If you are experiencing a problem with your computer or network, please give our office a call at (831) 459-4638 or create an online ticket using our ITS Request System. Tickets are viewed and responded to daily.
If you are in need of immediate help. please feel free to bring your computer directly into one of our two locations, College 8, room 258 and Stevenson, Casa 11, room 125 and one of our technicians would be glad to assist you. 

How do I connect to ResNet?

Connecting to the Residential Network is as easy as simply plugging one end of an Ethernet cord into the appropriate wall jack and the other end into your computer. Then, start up any web browser and you will be automatically prompted to download SafeConnect (a system to ensure the safety of users over the network). After a successful installation of SafeConnect, you are ready to access our network and browse.

Where is ResNet located and what are the hours?

ResNet has two locations: one at College 8 Room 258 and the other at Stevenson (Backside of the Stevenson Library Bldg, next to the Linguistics Lab). Both locations are open during the academic school year, Monday - Friday, 10am-5pm, excluding campus closures and holidays. During the summer, only the College 8 location is open to assist you.

How much do ResNet services cost?

As an on-campus student, Residential Network services are paid for through your housing fees. Services for off-campus students are also free, however provided at a lower priority than on-campus students.

How long does a service usually take?

Services can take from a few hours to a few days depending on the nature of the problem and our workload. We are typically a drop-off service so please be prepared to leave your computer with us for at least a few hours.

I have no network access. What do I do?

If you are having trouble using SafeConnect, please consult our SafeConnect Troubleshooting Guide.
Otherwise, try these quick tips:

  • Renew your IP address
    • Mac OSX
      1. Go to System Preferences, then click on Network
      2. Click on your Ethernet connection, then click on Advanced
      3. Under the TCP/IP tab, click on Renew DHCP lease
    • Windows
      1. Click on the Start button in the bottom left-hand corner.
      2. Then type into the search box CMD (Vista or later)
        • if a search box is unavailable (on XP or earlier), click on Run, then type in CMD
      3. A black pop-up box should appear. Type in ipconfig /release
      4. Then type in ipconfig /renew
  • Disable your Ethernet adapter and re-enable (Windows only)
    1. Go to the Control Panel and click on Network and Internet
    2. Then click on Networking and Sharing Center
    3. Then, on the left-hand side, click on Change Adapter Settings
    4. Right click on your Ethernet adapter (often called LAN) and click on Disable
    5. Wait approximately 20 seconds then re-enable it by right clicking and then selecting Enable
  • Restart your computer
  • Try plugging into a different Ethernet port in your room or in a different room
  • Try using a different Ethernet cord

It is often difficult to diagnose a network related issue without first knowing the context of the problem. If the solutions above are not able to resolve your issue, please give us a call at (831) 459-4NET for direct assistance with one of our staff members.

I don't get CruzNet wireless in my room. What can I do?

Unfortunately, wireless connectivity is not guaranteed in all areas. Routers are centrally located in common areas such as lounges thus residents farthest from such areas may not have the best connectivity, if at all. We suggest that you connect to the Internet through our secure Ethernet Residential Network (ResNet). Each dorm room or lounge should have numerous Ethernet ports for access.

What is eduroam and how do I connect?

eduroam (education roaming) is UCSC's secure wireless network access. More information regarding eduroam can be found here.

Can I bring and set up my own router in my dorm room/ apartment?

Yes, students are welcome to bring in their own personal routers to set up wireless networks of their own. However, routers must be configured by a ResNet technician in order to work cohesively on our network. Improper configuration of your router will result in suspended network access till the issue is resolved.

What is SafeConnect?

Information regarding SafeConnect can be found here.

I'm having problems using SafeConnect.

Try our troubleshooting guide.

I am living in a triple dorm room and there are not enough ports for everybody.

Students in triples are eligible to borrow a free network switch from their housing office in order to increase the number of Ethernet ports available. Visit your housing office today for more information.

How do I connect a Xbox/PlayStation to the network?

Most game consoles can simply be plugged in and ready to go over our SafeConnect network. Feel free to call into our office at (831) 459-4NET or submit an E-Ticket via itrequest.ucsc.edu if there are any issues.

My Username/Password seems to be incorrect when logging into SafeConnect.

Please verify that you are attempting to input your UCSC Blue Password into the SafeConnect login page and not your UCSC Goid. If you are certain that your username and password are both being input correctly, please contact the Help Desk at (831) 459 -HELP for more assistance regarding your UCSC account information.

I think I have a virus on my computer. What should I do?

Numerous Malware/Spyware cleaners can be found here: cnet.com/downloads. ResNet recommends the download of Malwarebytes Anti-Malware or SuperAntiSpyware.
In any case, our trained technicians would be glad to assist you in scanning and removing any malware or viruses that may be on your computer. Students should feel free to bring their computers into one of our two locations to be regularly scanned for malware and viruses. 

My computer is running slow. What can I do to speed it up?

An effective cleaning solution we recommend can be found here. We also highly recommend regularly cleaning your downloads folder, limiting your start-up items to only the essentials, and performing regular checks on your hard drive. Our trained technicians would also be glad to assist you in performing these tasks.

How do I find and repair errors on my hard drive?

Running disk checks regularly on your hard drive can often speed up performance or resolve unusual issues.

Windows:

  1. Navigate to My Computer. Then right-click on your current hard drive or partition and click on Properties.
  2. A pop-up box will appear. Click on the Tools tab.
  3. Under the first option entitled Error-checking, click Check now.
  4. Another pop-up box will appear, check the box next to Scan for and attempt recovery of bad sectors.
  5. Restart your computer to begin the process.

Mac OSX:

  1. Insert the operating system DVD/USB that came with your computer into the appropriate drive.
  2. Restart your computer. On start-up, hold down the Option key until you can see an icon of your Hard Drive and Install Disk/USB. Select the appropriate drive that you inserted.
  3. Once started, select your preferred language. Then, in the upper toolbar, select Utilities, and then Disk Utility.
  4. Then, select your hard drive.
  5. First, select Repair Disk Permissions and wait for the process to finish.
  6. Second, select Repair Disk and wait for this process to also finish.
Does ResNet recommend any anti-virus software to protect my computer?

ResNet recommends the use of Microsoft Security Essentials (MSE), available for download here: windows.microsoft.com/mse. MSE is a free anti-virus program offered through Microsoft to guard your PC against viruses, spyware, and other malicious software. A full list of other anti-virus software compatible with our network can be found here.

I don't live on campus. How can I check if my PC is secure?

The following tools can scan your PC and identify vulnerable software that needs to be updated:

How can I make my computer boot up faster?

Having fewer programs start up when the computer first boots will increase speed.

Win XP:

  1. Click on Start, then Run, type in "msconfig" (without the quotes) and then click on the Startup tab.
  2. Check the list for the programs and files that automatically start when the computer starts up.
  3. Unchecking programs you don't need immediately. A few files need to be started with Windows, so only uncheck programs that you're familiar with

Vista/Win 7:

  1. Click on Start, then, in the Search bar, type in "msconfig" (without the quotes) and then ENTER
  2. Check the list for the programs and files that automatically start when the computer starts up.
  3. Unchecking programs you don't need immediately. A few files need to be started with Windows, so only uncheck programs that you're familiar with

Macintosh OSX:

  1. In the Upper Left Hand corner, click on the Apple icon, then System Preferences
  2. Under the Systems tab, click on Accounts. Then, highlight your name and click on the tab labeled Login Items.
  3. Uncheck any programs that you are not familiar with or that you do not need immediately.
My hard drive is full. What can I get rid of to free up more space?

Uninstalling some unwanted programs from your hard drive will give you more space.

 Windows:

  1.  
    1. Click on Start, then Control Panel, then Programs or Add or Remove Programs
    2. Browse through the list of installed programs and double-click on the program you wish to uninstall.
    3. Follow the on-screen instructions to continue.

 Mac OSX:

  1.  
    1. Navigate to your Applications folder.
    2. Browse through the list of installed programs. Right-click on any unwanted program and click on Move to Trash.
    3. Empty your trash bin.
Deleting everything in your Downloads folder or consolidating your Documents, Music, and Pictures can all also help to give you more space.
I spilled some liquid on my computer. What should I do?

Do not panic. Liquid often gets spilled onto computers without much repercussion. The best things to do in this scenario is to try to dry up your computer as best as possible before trying to power it on again. Using towels, a fan/blowdryer, and sunlight, we suggest that you attempt to dry your electronic as best as possible. Another suggestion is to submerge your electronic into a bag of rice. Let your electronic sit for a few days before attempting to turn it on. If then it does not work, please feel free to give us a call.

Can ResNet help me with a hardware issue?

Unfortunately ResNet does not provide assistance in regards to hardware issues due to limited resources and liability. We would be more than glad to diagnose and identify any issues at hand however, we do not perform major installations of hardware other than hard drives and similar small tasks.

Torrenting or downloading illegal content is prohibited. What happens if I get caught?

Students caught downloading copyrighted content or illegally torrenting on the Residential Network will have their network privileges suspended for a minimum of two weeks. Students caught must also complete and pass a Copyright Infringement Exam in order to have their network privileges returned.

Should I buy a Mac or PC?

Both types of computers are supported by ResNet. We recommend that you buy whichever type you are most comfortable with and which will suit your price range.

Where can I find legal websites for legal online content?

Visit the Educause website at www.educause.edu/legalcontent

My Ethernet jack appears to be physically damaged

Please give our office a call at (831) 459 - 4NET and one of our technicians would be glad to help you write up a Fix-It ticket and get a repairman out ASAP.

Is ResNet hiring?

ResNet begins taking applications for hire starting in the middle of every Spring quarter. Please refer to our hiring page or check the Employee Request System for more information.