Get Help

ResNet Services and Support

GET HELP

  • (831) 459-4NET (4638)
  • itrequest.ucsc.edu
  • College Eight, Rm 258
  • Stevenson Casa 11, Rm 125 

ResNet provides support for personally owned computers and select technology owned by actively enrolled students, provosts and college staff living in campus residential housing;  Undergraduate College Residential Halls and Apartments, Family Student Housing, the Camper Park, the Village, University Town Center and Graduate Apartments.


ResNet provides support for:

  • Computers (Desktop, Laptops and Notebooks
    • MAC OSX
    • Microsoft Windows:  XP - 2008
  • External Hard Drives and Storage Devices
  • Data backup and restoration
  • Virus/Spyware Cleanings
  • Reformat / Reinstallation of OS
  • SafeConnect
  • Network Access
  • IPTV
  • Cable Modems
  • Antivirus installation

ResNet provides limited support for:

  • PDAs and Smartphones
  • Wireless Routers
  • iPads and Tablets
  • Linux Operating System

ResNet does NOT support:

  • Printers
  • Televisions
  • VHS or DVD Players
  • Digital Video Recorders
  • Apple TV