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Service Catalog Change Log
| This is the log of changes for the current published ITS Service Catalog. The catalog is on an eight week publication schedule. |
May 2009
Change log for May 1, 2009 Update
March 2009
Change log for March 6, 2009 Update
December 2008
Change log for Dec. 5, 2008 Update
Summer 2008
June 30, 2008
Change log for Summer 2008 Update
Spring 2008
February, 2008
Change log for Spring 2008 Update
| August 2007 | ||
| Page | Sub-Page | Note |
| Mulitple | Mulitple | Removed references to Kerr 60 as student help desk - Kerr 54 is now the Support Center's only published location. |
| metrics | published service and system metrics page with global campus service level agreement | |
| sla | published CruzMail and CruzNet service level agreements | |
| metrics | published CruzMail metrics and April-June 07 CruzMail report | |
| July 2007 | ||
| Page | Sub-Page | Note |
| email & calendar | cruztime | updated pricing - we no longer charge for accounts |
| sla | published service level agreements page | |
| changelog | published catalog change log | |
| Spring 2007 Update | ||
| Page | Sub-Page | Note |
| index | updated service page links | |
| a-z index | made 2-column layout, updated changed links, added standards links, added links to new service pages | |
| accounts | category | moved all accounts content to /services/accounts, updated links |
| email & calendar | category | reduced services to just cruzmail and cruztime |
| email & calendar | cruzmail | added mass email policy link, added descriptions for spam scanning, mailing lists, new spam chart |
| instructional technology | category | changed external service links to point to service catalog pages |
| instructional technology | classroom support | new service page |
| instructional technology | scantron scoring | new service page |
| media & event support | category | new service page |
| media & event support | special events support | new service page |
| media & event support | technical design & consultation | new service page |
| media & event support | video & media production | new service page |
| media & event support | video conferencing | new service page |
| network & wireless | category | content updates |
| printing | category | simplified, updated links |
| security | it security awareness | various updates |
| telephone | category | content updates |
| faculty | updated email & calendar category, linked to IT & MS services | |
| staff | updated email & calendar category, linked to IT & MS services | |
| students | linked to IT & MS services | |
| alumni & visitors | linked to IT & MS services | |
| summer services | updated descriptions and links based on feedback from conference svcs & service providers | |
| standards | desktop/laptop computers & displays | updated new desktop-dell model |
| standards | networked printers | updated models, added more spec detail, highlighted DL contact for printer/copier purchases |
| standards | computer accessories | updated PDA Treo to current model numbers, noted support for CruzTime only, not Cruzmail |
| standards | operating systems | updated Mac OS X to 10.4.9, added link to Vista page |
| standards | core software | updated support level description updated some versions |
| standards | add-on software | updated support level description, updated Mac campus business systems sw, fixed typos |
| Page updated: July 21, 2009 | Request Service | Change Log | Getting Help | Catalog Feedback | Service Management Toolkit |