UC Santa Cruz Information Technology Services  

ITS Service Catalog
Catalog Home


CruzMail - Campus Email System

CruzMail is the campus email system. You can access CruzMail using a supported email program or securely on the web using a supported web browser. CruzMail features include a vacation auto-response tool, virus scanning of attachments, and spam scanning.
Using CruzMail Getting an Email Account
Configuring Email for your Computer
Using WebMail (CruzMail access via web browser)
WebMail User's Guide

Self-Service
Change your Email Password
Forward your Email to Another Email Address
Creating a Vacation Message
Create a spam filter on Cruzmail web page

Features and Functions About WebMail

Spam Scanning
CruzMail uses a multi-layered method to protect your UCSC email account from unsolicited commercial email (spam).

Mailing Lists
Mailing lists are for faculty, staff, and students who wish to send email to a pre-defined list of email accounts with under 1000 recipients. Mailing lists are also used by campus organizations or units where more than one person answers email addressed to the organization.

If you require a list longer than 1000 recipients, then you must apply for the Mass Mail feature. For the Mass Mail feature you will maintain your own list on a desktop client and you will need a director level approval to utilize the Mass Mail feature. Requests for Mass Mail can be sent to the Support Center.

Anti-Virus Resources

Policy Electronic Official Communications Statement
Official UCSC electronic correspondences will be sent to @ucsc.edu email addresses.

Email Abuse Investigation & Response
University policy prohibits the sending of harassing email messages or unsolicited email by faculty, staff, and students, and we will take appropriate action in response to violations.

Policy for Use of UCSC Computing Facilities
Password Standards
UC Electronic Communications Policy (ECP)
UCSC Electronic Communications Policy (draft)
Campus Mass Email Policy

Pricing E-mail services are funded via the Information User (IU) assessment. For more information on the IU Assessment, please see the Information User Assessment information page.
Service Levels CruzMail is available for use at all times except when there are scheduled maintenance events.

ITS Maintenance Calendar

If you would like to suggest changes to this service, have questions about the service, or would like to comment on the level of support you are receiving, please contact the Service Manager via the feedback form.

More service level information for CruzMail is available in the CruzMail Service Level Agreement (SLA)

News CruzMail News CruzMail News
ITS Newsletter

Check CruzMail on Web
Conditions of Use


Getting Help For help with password resets, CruzMail questions, or support issues:
ITS Support Center
Online:
Request Help
ITS Support Center
ITS Frequently Asked Questions
Phone:
(831) 459-4357 (campus ext. 9-4357)
Email:
help@ucsc.edu
In-Person:
Kerr Hall Room 54
ITS Divisional Liaisons
CruzMail Documentation and Training

Software Secure Settings for Email Client Programs

Basic Settings for IMAP and POP
Your email client program can access your UCSC email using either IMAP or POP. The configuration of your client is different depending on which method you are using.

Email Clients - Installation - IMAP
Using IMAP (Internet Message Access Protocoll) causes email to be stored on the mail server where you can access new and stored messages from various computers, including CruzMail web mail.

Email Clients - Installation - POP
Using POP (Post Office Protocol) causes email to be downloaded from the mail server to your local computer. This keeps the server inbox empty until new mail arrives.

Eudora Retirement
Looking for Eudora? ITS ended support for it on January 30th, 2009.

Metrics & Statistics ITS Service & System Metrics

Related Services & Links Services
CruzTime-Calendar System

Account Management

Related Links
Pine Email Information
Desktop Email Clients vs WebMail
Managing Email Storage
Managing your Email (IAM brochure - pdf)


Page updated: June 30, 2009 Request Service | Change Log | Getting Help | Catalog Feedback