UC Santa CruzInformation Technology Services

Apple Mail (IMAP) Configuration

Apple Mail (IMAP) Configuration for Tiger/10.4

For the Leopard/10.5 and Snow Leopard/10.6 configuration, click here.

Basic settings

Username your Cruz ID ( do NOT include @ ucsc.edu)
Incoming Mail Server cruzmail.ucsc.edu
Return Address <username>@ucsc.edu
Outgoing (SMTP) Mail Server cruzmail.ucsc.edu


NOTE: These instructions are meant for setting up new accounts and configurations or for checking your settings. They are not intended to be used to migrate from POP to IMAP email settings. If you are already using software other than the CruzMail web page (https://cruzmail.ucsc.edu) to access your email at UCSC and you wish to change email clients and do not fully understand how to do so, then contact the Support Center for help.

  1. Launch Apple Mail from the Applications folder or from the icon in your dock.
  2. If you have no previous accounts set up in Apple Mail you will see this "Welcome to Mail" screen come up.
  3. If you already have an account configured in Mail then it will simply launch you into the program. To create an additional IMAP account for UCSC in Mail, go to the Mail tab, and select Preferences , then Add Account.

  1. Select IMAP as the Mail Server Type .
  2. The Description should be something generic like "My CruzMail Account".
  3. Enter your First and Last Name in the Full Name field.
  4. Enter your @ucsc.edu email address in the Email Address field.
  5. Click Continue.
  1. Enter cruzmail.ucsc.edu in the Incoming Mail Server field.
  2. Enter in your account name in the User Name field. This is just your UCSC account name without the "@ucsc.edu".
  3. If you want your password to be saved, then enter your UCSC account password in the Password field. If this is left blank, the Mail application will prompt you for your password each time you check for mail. Note: Not recommended for computers which are publicly accessable or in insecure areas. Saving your password may enable others to access your email.
  4. Press Continue
  1. Check Use Secure Socket Layers (SSL).
  2. Select Password from the pulldown menu .
  3. Click Continue.
  1. In the Outgoing Mail Server field, enter cruzmail.ucsc.edu
  2. Enable Authentication by clicking the checkbox.
  3. Enter your Username and Password
  1. Verify that all the information is correct.
  2. Click Continue.

Configuring Your New Account

  1. In the Outgoing Mail Server section, click on the Server Settings button. This will bring up the SMTP Server Options window.
  2. Verify that cruzmail.ucsc.edu is entered in the Outgoing Mail Server field.
  3. The Server Port should be 465.
  4. Check the box that says "Use secure Sockets Layer (SSL)" .
  5. Authentication should be set to Password .
  6. Click on OK to save these changes. This will bring you back to the Accounts window.

Verify Your New Configuration

  1. In the Accounts section, select the Account Information tab, and verify that your Email Address and Incoming Mail Server information in is correct.
  2. Click on the Advanced tab.

  1. In the Advanced section, Enable this account and Include when automatically checking for new mail should both be checked.
  2. In the "Keep copies of messages for offline viewing :" section, you can opt to have your computer download mail onto your hard drive, so you can view it when not connected to the Internet. All messages and their attatchements is the reccomended setting.
  3. Make sure that Use SSL is checked. When this is checked, the port number should be showing 993.
  4. Authentication should be set to "Password".
  5. Verify all settings are correct, and close the Accounts window. Apple Mail is now correctly configured for CruzMail use.

Apple Mail (IMAP) Configuration for Leopard/10.5 and Snow Leopard/10.6


NOTE: These instructions are meant for setting up new accounts and configurations or for checking your settings. They are not intended to be used to migrate from POP to IMAP email settings. If you are already using software other than the CruzMail web page (https://cruzmail.ucsc.edu) to access your email at UCSC and you wish to change email clients and do not fully understand how to do so, then contact the Support Center for help.

  1. Launch Mail from the Applications folder, or from theicon in your dock.
  2. If you have no previous accounts set up in Apple Mail you will see this "Welcome to Mail" screen come up.
  3. If you already have an account configured in Mail then it will simply launch you into the program. To create an additional IMAP account for UCSC in Mail, go to the Mail menu, and select Preferences , then Add Account.
  1. Add your full name, email address, and email password.
  2. Click Continue.
  1. Verify that Use Secure Sockets Layer is checked, and that Authentication is Password
  2. Click Continue
  1. For Account Type choose IMAP
  2. For Description enter Cruzmail (IMAP)
  3. Incoming Mail Server should be cruzmail.ucsc.edu
  4. Enter Username and Password
  5. Click Continue
  1. In Description, enter Cruzmail (Outgoing)
  2. Outgoing Mail Server should be cruzmail.ucsc.edu
  3. Check Use Only this server
  4. Check Use Authentication
  5. Enter your Username and Password
  6. Click Continue
  1. Verify Use Secure Sockets Layer is checked, and Authentication is Password
  2. Click Continue, then finish by clicking Create

Configuring Your New Account


  1. Go to Preferences in the Mail menu at top left
  2. Click on Accounts icon
  3. Highlight your new account, and click Advanced
  4. In Port, verify that port 993 is chosen, SSL is checked, Authentication is Password, and Use IDLE command...is checked


  1. Click Account Information tab
  2. From the Outgoing Mail Server dropdown menu, click on Edit Server List
  1. Select your Outgoing server setting, and click the Advanced tab
  2. Verify that Server Port is 465, Use Secure Sockets Layer is checked, and Authentication is Password
  3. Verify your username and password are in the fields below
  4. Click OK