CruzMail Quota Storage Requirements FAQ

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In order to better manage the available resources for all users, the university has implemented a 1GB quota on CruzMail accounts for all students. If you are near to the 1GB limit, you will receive an automatic message from the system notifying you that you need to decrease your total storage space. If you go over quota, the system will also notify you informing you that you are over quota and mail will no longer be delivered until you free up some storage space on the CruzMail server.

You can avoid having problems with your mail storage on the CruzMail Server by performing some simple mail folder housekeeping. Folders that should be cleared of stored email on a regular basis are your Spam Folder, your Trash Can Folder and your Sent Mail Folder. In addition to this, you will want to delete any email that you no longer need from your in box or from folders you have created on the CruzMail Web Interface. Depending upon which Web Skin you are using in the interface, your quota will be shown at the bottom of the left-side of the window or the upper left side of the window under the "Sign out" button.

Frequently Asked Questions:

• Can I check to see how close I am to the 1GB limit?

  You may check how much storage space you are using by logging onto the CruzMail Web Interface located at https://cruzmail.ucsc.edu.

• What happens to my incoming mail if I go over the 1GB limit?

  If you go over your 1GB limit, your mail will be held for 3 days awaiting delivery to your in box. If you have not decreased your storage space in the 3 day time period, the mail will be bounced back to the sender and will be not be recoverable.

• I had a message window pop up in my mail client. What does this mean?

  This window is a warning to let you know that you are either at your quota limit or near your quota limit.

• What can I do to keep my storage space below the 1GB limit?

  To ensure that your account is not effected by this change, please clear out old messages, sent mail and SPAM that you no longer need.

• I don't want to delete the email that I have saved on the CruzMail Server. Is there a way I can keep the email and stay under my 1GB storage limit?

  There are several ways you can keep your current email stored on the server. To learn more about this, please review alternative mail storage methods.

• Can I request more storage space on the CruzMail Server?

  The quota limit was put in place to better manage the available resources for all users. Due to this, you can not request more storage space on the mail server. However, you can take the necessary steps to save your email while maintaining a mail storage level that is within your 1GB limit. To learn more about this, please review alternative mail storage methods.