ITS Service Catalog

Campus Services by Category	Campus Services A-Z	Campus Services by Affiliation	Services for Divisions

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Service	Faculty	Staff	Students	Alumni & Visitors
Accounts
Account Management	√	√	√
Business Systems
MyUCSC-Student Portal for Academic Information Systems (AIS)	√	√	√
Application Advisory Services	√	√
Application Development & System Selection	√	√
Application Portfolio Management & Support	√	√
Business Systems Printing	√	√
Data Center & Servers
Server Hosting	√	√
Virtual Server Hosting	√	√
Desktop Support
Standard Desktop Support	√	√
Email, Calendar & Collaboration
CruzMail-Campus Email System	√	√	√
CruzTime-Campus Calendar System	√	√
Newsgroups	√	√	√
SlugMail			√
Help Desk Services
Help Desk Services	√	√	√	√
Instructional Technology
Classroom Support	√
Course Materials Development & Hosting	√
Distance Education	√
Faculty Instructional Technology Center (FITC)	√
Faculty Instructional Technology Workshops	√
Instructional Application & Server Support	√
Instructional Computer Labs	√		√
Instructional Design Support	√
Learning Management System (WebCT)	√		√
Narrative Evaluations Consulting & Support	√
Printing in Computing Labs	√		√
Scantron Scoring	√	√
Student Technology Workshops			√
Unix Timeshare System	√	√	√
Virtual Computing Labs (Beta)	√		√
Media & Event Support
Special Events Support	√	√	√
Technical Design & Consultation	√	√
Video & Media Production	√	√
Video Conferencing	√	√	√
Network & Wireless
CruzNet - Wireless Network	√	√	√	√
CruzNet Secure - Wireless Network	√	√
Campus Wired Network	√	√	√
Engineeirng & Construction Management		√
Organizational Support
Project Management		√
Security & IT Policy
Intrusion Detection	√	√	√
IT Security Awareness	√	√	√
Physical Security Systems		√
Security Incident Response	√	√
Vulnerability Assessments	√	√
Regulation & Policy Compliance	√	√
Software
Software Licensing	√	√	√
Telephone
Call Center Administration		√
Directory Services	√	√	√
Telephone Service	√	√	√
Two-way Radio Communication System		√
Web Services
Departmental Web Development	√	√
Web Hosting	√	√	√
Personal Web Pages	√	√

What's New?



	CruzNet Secure Encrypted wireless service to faculty, staff and graduate students

	Learning Management System (WebCT)

	Virtual Server Hosting New VM Cost Calculator

	IT Security Awareness Updated IT Security resources

Service Topics

	IT Services for New Employees Technology-related information and resources for new campus employees
	Mobile Device Support List of mobile computing devices supported by each IT service
	Web-Related Services Services relating to web content and publishing
	Service Level Agreements (SLAs) The SLAs reflect our commitments to you

ITS Support Center

	Online:	Request Help ITS Support Center ITS Frequently Asked Questions
	Phone:	(831) 459-4357 (campus ext. 9-4357)
	Email:	help@ucsc.edu
	In-Person:	Kerr Hall Room 54 ITS Divisional Liaisons

Page updated: September 23, 2009

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