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 Standard Desktop SupportITS supports computers and software used by faculty and staff. Most requests for service are responded to and even resolved before the end of the business day. Computer security is a priority of Standard Desktop Support. Using Standard Desktop Support Computer Setup for new employees Submit a ticket in IT Request to have a computer configured for a new employee using the problem type: "My Computer: Desktop Setup". IT Services for New Employees Software installation, upgrades and updates If you need assistance installing software that your unit has purchased, submit a ticket in IT Request using the problem type: "My Computer: Software Install". Please be prepared to provide license codes and installation media if needed. ITS provides assistance for software licensing. Computer Troubleshooting If your computer or software is not functioning properly, submit a ticket in IT Request for assistance using the problem type: "My Computer: Loss of Function". Computer upgrades Submit a ticket in IT Request for a computer upgrade using the problem type: "My Computer" and the appropriate sub-type. Computer Disposal Submit a ticket in IT Request to surplus or dispose of computers that are no longer useful or needed using the problem type: "My Computer: Disposal". Policy Remote Assistance Many clients can receive support via our remote assistance tools: LANDesk and Apple Remote Desktop. Support staff will always request permission from clients prior to establishing remote control connections. Security & Technology Policies and Guidelines Policy for Use of UCSC Computing Facilities UCSC Remote Access Guidelines Standard Desktop Support Eligibility Most computers on campus can receive Standard Desktop Support service by meeting these criteria.
Pricing Standard desktop support is available to faculty and staff free of charge. Computer hardware and software funding varies by division. Contact your Divisional Liaison for more info. |
 Desktop Support News
ITS Newsletter Getting Help To receive help with desktop support issues:
Computer Lifecycle Support
Desktop Hardware & Software Standards All university-owned computers are eligible for support, but not all computer in use are able to benefit from the Standard Desktop Support service because they may be too old or too specialized. If your computer does not comply with these standards, the Support Center will assist you in finding the support you need from your Divisional IT services. Standard Computers & Displays Operating Systems & Software Networked Printers Computer Accessories (PDAs) Service Levels Standard Desktop Support is available Monday - Friday, 8am-5pm on regular business days. When a ticket is opened in IT Request, the Support Center will classify as to priority, assign a technician, and respond directly to you within 8 business hours. We respond to most tickets within 4 hours. Computer Security ITS Security Antivirus Information IT Security Awareness Top 10 List of Good Computing Practices UCSC Password Strength and Security Standards Related Services & Resources Related Services Accounts CruzMail CruzNet - Wireless Network CruzTime IT Security Awareness Network Services Software Licensing Resources Software Release |
| Page updated: June 30, 2009 | Request Service | Change Log | Getting Help | Catalog Feedback |