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Service Catalog
Service Levels
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UCSC | Campus Safety
©2009 The Regents of the University of California.
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Standard Desktop Support - Computer Lifecycle
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Deploy
- Computers are installed and configured with a current operating system, software applications, anti-virus, anti-spyware, and remote administration tools.
- Computers are configured in compliance with campus security policies, and other configurations that may be specific to divisions or units.
- Computers are configured to connect to the campus wired and wireless networks.
- Software is installed when requested.
- Physical relocation of computers is supported on a case-by-case basis as determined by ITS.
Computer setup includes:
- Migration of client documents and preferences
- Configuration of standard networked printers
- Retention of client data for a minimum of two weeks to ensure complete data transfer
Resources
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