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Desktop Hardware and Software Standards

Compliance with these standards ensures your computers and software will be supported by the ITS Support Center. Support for non-standard equipment and software will be referred to your Divisional Liaison. UCSC's Minimum Network Connectivity Requirements require devices connected to the campus network to run versions of operating system and application software for which security updates are made available.

Computers
and Displays		 Computer
Specifications		 Networked
Printers		 Operating Systems
and Software		  
 

Standard Operating Systems
Windows

Supported Versions:

ITS recommends that faculty and staff continue to use Windows XP Professional unless there is a crucial business need or software application that requires Vista.

Planning for Future Support:

  • Windows 7
    (Planning for support - date to be determined)
Mac OS X

Supported Versions:
Standard Software - Support Levels
We will not install software that does not comply with the campus minimum network connectivity requirements.
Level 1 Support
Support Center provides best effort assistance.
Level 1 support is essentially for "non-standard" software.
Level 2 Support
Software installation assistance is provided.
Installation media and proof of license must be provided to Support Center. If post-installation configuration is required, clear instructions must be provided in advance.
Level 3 Support
Troubleshooting support for application launch and basic functions (open, save, print, etc.)
Self-help or configuration instructions may be available.
Level 4 Support
Support for a defined set of application functions is available.
These applications receive testing to ensure compatibility with the campus computing environment.
New Version Support
New versions of standard software receive level one (best effort) support until they are tested and supported at a higher level.
For a list of software versions being tested for future support, please visit ITS Software Release.
Support Retirement
When vendor support for software is no longer available, ITS will begin a phased downgrading of support for that software.
Supported Software
Application
Platform

 Supported Versions Planning to
Retire Support
Retirement Date		 Planning for
Future Support
Est. Support Date
Software
Support Level
Office Suite
Win
 2003 Pro, 2007  

Office 2010
Support - Spring 2010
Level 4
Mac
 Office Mac 2004, 2008 Office 2004
Retirement in planning stage
Microsoft support ends Oct 09		  
Mac
      
Level 2
Email & Calendar Clients
Win
 Outlook 2003, 2007   Outlook 2010
Support - Spring 2010
Level 4
Win
 Outlook Express (Win XP)    
Win
 Windows Mail (Win Vista)    
Win/Mac
 Thunderbird 2.x   Thunderbird 3
Mac
 Mail (10.4, 10.5, 10.6) Mail (10.3)
Retirement in planning stage		  
Win/Mac
 Oracle Calendar 10.1.2    
Level 3
Win
 Internet Explorer 7
Internet Explorer 6
 Internet Explorer 6 Internet Explorer 8
Browser Testing
Level 3
Win/Mac
 Firefox 3.0.x
Firefox 2.x (security issue)
 Firefox 2.x Firefox 3.5
Browser Testing
Mac
 Safari 3.2.1
Safari 4.x
 Safari 2.x  
Desktop Security
Win
 Sophos Antivirus 7.6.10    
Level 3
Mac
 Sophos Antivirus 7.0.5 Sophos Antivirus 4.x
Retirement in planning stage
Vendor support ends Dec 2009 		 
Win
 McAfee VirusScan 8.7    
Mac
 McAfee Virex 7.7 for Macintosh
McAfee VirusScan for Mac 8.6		    
Windows Defender
Win
 Windows Defender (XP, Vista)    
PDF
Win/Mac
 Acrobat Standard & Pro 7.1, 8.1 9 Acrobat 6
Retirement date TBD		  
Level 3
Win/Mac
 Adobe Reader 9    
Database Client
Win/Mac
 FileMaker Pro 5.5, 6
FileMaker Pro 7, 8, 8.5, 9, 10
 FileMaker 5.5, 6
Retirement date TBD		 FileMaker 10
Level 3
Win
 Access 2003, 2007   Access 2010
Campus Business System Support
Win
 JRE 6 Update 6    
Level 3
Win
 PuTTY 0.60 SSH Secure Shell 3.2.9
Retirement date TBD 		 
Win
 OnNet TN3270    
Mac
 Brown TN3270 3.2.4    
Win
 Stunnel 4.0.7    
Win
 Citrix Presentation Server Client 10.200    
Mac
 Citrix ICA Client 10.00.601    

Secure File Transfer (SFTP)
   Project Management
Win/Mac
Level 3
Win
Level 2
Mac
Mac
Diagramming
Audio/Video/Media Editing
Win
Level 2
Win/Mac
Level 2
Mac
Mac
CAD
Mac
AutoCAD
Win
Level 2
Web Authoring
Publishing
Win/Mac
Level 2
Win/Mac
Level 2
Win/Mac
Win
Mac
Win/Mac
Library Software
Graphics/Image Editing
Win/Mac
Level 2
Win/Mac
Level 2
  
Win/Mac
Math / Statistics
Win/Mac
Level 2
Win/Mac
Win/Mac
Win
Win
Page updated: November 12, 2009 Request Service | Change Log | Getting Help | Catalog Feedback | Service Management Toolkit