Trouble Reporting

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Network Trouble Reporting Information

We accept reports of malfunctioning network equipment, inoperative network jacks, and problems related directly to Internet connectivity. Trouble reports that require a technician visit for diagnosis need to be verified by your network coordinator or a follow up phone call.

The mailing list should be used to make an initial trouble report. Queries about pending job status are better sent to netwkops@ucsc.edu.

ITS has a general assistance and consulting group, the ITS HelpDesk. Questions relating to how to USE networks, computers or programs belong with them. They can be reached at 459-4357, help@ucsc.edu or in person in Kerr Hall room 54 for staff/faculty and room 62 for students, M-F 8am-5pm excluding the noon hour.

1. All questions relating to email
2. Installation of the desktop network software
3. How do I find the email address of my friend?
4. Anything related to Internet Relay Chat
5. 'scnet' will forward matters dealing with computer security to security@ucsc.edu or abuse@ucsc.edu as appropriate.

Our normal working hours are 8-5 Monday through Friday, and we do have a limited number of staff available for after hour emergencies; however, we can only respond to major service affecting outages. Should you need to report a major outage after hours please call (831) 459-2714.

If you feel your network problems are not being resolved in a timely manner please contact Richard Chew in Network Operations at (831) 459-1450 or John Haskins, Network Operations Center Managager at (831) 459-2904.

Trouble Shooting - how to guide