Ordering Service

Home ITS Services Telephone Services Services for Faculty and Staff Ordering Service

Getting Started

In most departments, there are staff members (usually facilities coordinators) who serve as liaisons for ordering telephone and network services. While we make every effort to provide detailed information here on the Web about our services, when it comes time to order a service or make a change to an existing service, your facilities coordinator is your starting point. For more information on ordering services, please contact us:

Phone: (831) 459-4255 (ext. 9-4255)
Email: NetTel@ucsc.edu

Overview of Ordering Services

You can now order telephone and network service for a workstation with one form. To order, you must be a pre-approved contact with signature authority, and supply billing codes for service. Please allow 10 business days for your work to be completed.

Mac Users: These forms do not work correctly with the Mac OS X Preview utility. To fill out the forms on a Mac running OS X, please use Adobe Acrobat Reader.

PLEASE NOTE: We currently require an actual signature on these forms. While the forms can be filled out on line, they must be printed and either faxed or mailed. We are working on a form that can be submitted electronically.

Ensuring Timely Service

Service requests are scheduled on a first come, first served basis. To secure the earliest available date, please fill-in the date field of the order form with ASAP. If you require service on a specific date, and want that date guaranteed, we must receive your order a minimum of ten business days prior to the date you write in the “date needed” field. Expedited orders can be negotiated, but may result in additional charges.

NOTE: For temporary telephone or network service, such as for a short-term conference, please use the Installation form. Make a note in the comments section stating the start and end dates of the temporary service. All regular installation and disconnect charges will apply, but you will be billed a prorated monthly service charge for the days used only.

Non Campus Telephone Service

For UCSC business offices located at sites not served by campus telephone service, our staff can assist you with ATT service orders. This includes standard ATT telephone services such as Centrex lines or business service lines and ATT voice mail. Additionally, a T1 circuit may be required for data service. If a location has many users, campus telephone service could be extended to a site also using a T1 circuit, but there would be an additional cost to the unit for telephone equipment at the site (about $30,000 to start, not including telephones or wiring, or T1 circuits). For information about intstalling a new T1 or to order telephone service in an off-campus location, please email NetTel@ucsc.edu.

ATT services are provided under contract rates and are paid for directly by ITS. these costs are recharged back to the unit using a foapal supplied by the unit. Please note that there is a 5.4% surcharge added to all third party billing handled by ITS.