Summer Residential Telephone Repair and Troubleshooting Guide Home  ITS Services Telephone Services Services for Students Summer Residential Telephone Repair and Troubleshooting Guide Before Calling Telephone Repair
UCSC Telecommunications maintains and repairs all telephone lines up to the
wall jack in each room. Telecommunications will not repair customer-provided
telephone instruments, line cords or other equipment under any circumstances.
The Troubleshooting Guide below for common
problems that may be caused by customer-provided equipment or user error. Before
calling telephone repair, find your telephone problem and follow the appropriate
steps to make sure that your equipment is not the cause of your telephone trouble.
If a Telecommunications technician makes a service call to your room and the
problem is traced to your line cord or equipment, you will be billed for the
repair visit. Room residents will be charged for any modification or damage
to the communications outlets, jacks, or wiring.
To Report a Problem
If, after using the Troubleshooting Guide,
you determine that the problem is not caused by your own equipment, please call
Telecommunications at ext. 9-3111 to report your telephone problem. Be prepared
to provide the following information:
- Your name
- Your telephone number
- The nature of your problem
- Your service location (college, building, and room number)
- The complete jack number.
Telephone Repair is open on weekdays from 8 a.m. to 12 noon and 1-5 p.m., except
holidays. At other times, you may leave a voicemail message. Routine repairs
will be responded to no later than the next business day.
Troubleshooting Guide
If you are experiencing a problem with your telephone, it may be due to a
malfunction of your telephone instrument or other equipment. Here are some simple
tests you can do to determine the source of the problem.
Select Your Problem:
No Dial Tone
Unable to Dial Off Campus
Telephone Does Not Ring
Static on Line
No Dial Tone
| Possible Cause |
Test or Solution |
|
Telephone not plugged into jack
|
Make sure that line cords are plugged in to all equipment.
|
|
Telephone plugged into wrong jack
|
Make sure that your telephone is plugged into correct
jack. Telephone jacks in most residential rooms are beige, while ethernet
jacks are orange. You should have received a telephone jack number when
you received your telephone number. If there are multiple telephone jacks
in the room, make sure that your telephone is plugged into the jack labeled
with this number. The telephone will not work in any other jack. Keep
in mind that there is only one active jack (which is shared by both residents)
in a double room (See Telephone Jacks for more information). If there
are more than two residents in the room, see Triple/Quadruple Room Residents.
|
|
Problem with telephone instrument or cord
|
Plug telephone and line cord into known working jack.
If there is no dial tone on the working jack, your telephone or line cord
is the problem.
|
|
Telephone left off hook for long periods of time
|
Hang up and wait several minutes. Dial tone should return.
|
Unable to Dial Off Campus
| Possible Cause |
Test or Solution |
|
You may be dialing incorrectly.
|
|
| You are attempting to dial long distance or local
toll without using a calling card. |
You must use a calling card to place all calls outside
the local calling area. Refer to Dialing
Instructions for Students for information on using a calling card. |
Telephone Does Not Ring
| Possible Cause |
Test or Solution |
|
Ringer on telephone is turned off or malfunctioning
|
Make sure that your ringer is turned on. If possible,
test by plugging another telephone into your jack and having someone call
you.
|
Static on Line
| Possible Cause |
Test or Solution |
|
Faulty line cord (the cord from the wall jack to your
telephone)
|
Test each of these pieces of equipment separately if possible.
For example, test your telephone using a different line cord.
|
| Faulty telephone instrument |
| Faulty handset cord (the cord from the base of the
telephone to the handset) |
| 
