Student Voicemail

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During the academic year, a voicemail box is assigned to each telephone line and is shared by all of the residents using that line. Your voicemail box can be accessed from any touchtone telephone. SCS Voicemail includes many features and options for sending messages. Please choose from the options below to learn more about SCS Voicemail.

NOTE: Due to the temporary nature of many summer residents, voicemail is not automatically available to all residents during the summer. Please speak to your supervisor or program coordinator about whether voicemail is available to you during the summer.

• How to Activate Your Voicemail
• Don't Know Your Voicemail Passcode?
• New Message Notification
• How to Access Your Messages
• Voicemail Guide
• Voicemail Storage Capacity
• Voicemail Tricks & Tips

How to Activate Voicemail

Before your voicemail box will accept messages, you must activate your voicemail box by changing your passcode and recording a greeting. Until your voicemail box is activated, callers will hear a message saying, "I'm sorry, but the person you called did not activate the voice messaging service. Please try again later. Good-bye." Follow the steps below to activate your voicemail.

NOTE: This procedure can only be completed by one person. If you have a roommate, please coordinate with him or her before attempting to activate your voicemail box.

1. From the telephone in your own room, dial ext. 9-3000.
2. The voice prompt will greet you and ask you to enter your passcode. Enter your temporary passcode, which you will have received from your college Housing or Res. Life office.
3. The voicemail system tutorial will guide you through the process of entering your permanent passcode and recording your personal greeting and name. Please remember that your telephone line may be shared by other students in your room. If you change the voicemail passcode, be sure to let your roommate(s) know what the new passcode is.
When you have completed the tutorial, your voicemail box will be ready to accept messages.

Your Voicemail Passcode

You will receive your temporary voicemail passcode from your college Housing/Res. Life Office when you receive your telephone number. In order to activate your voicemail box so that it will accept messages, you or your roommate will need to change the passcode and record a greeting (See How to Activate Voicemail) If you are the person who activates the voicemail box, be sure to let your roommate know the new passcode you have chosen.

NOTE: If you are unable to log in to your voicemail using the passcode provided to you by your college Housing office, ask your roommate whether he/she may have already changed the passcode.

If you move into a room that was previously occupied by students who no longer reside there, and you are not able to log in to your voicemail using the passcode given to you by your college housing office, please complete the on-line passcode change request.

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New Message Notification

When a message is left in your voicemail box, an interrupted dial tone is activated on your telephone. When you lift the receiver, this interrupted dial tone will let you know if there is an unplayed message waiting for you. The interrupted dial tone will remain on the line until every unplayed message in the mailbox has been listened to. If you have listened to a message that is for your roommate and want them to know that there is a message waiting, you can leave a new message to re-activate the interrupted dial tone.

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How to Access Your Messages

From Your Telephone

1. Dial ext. 9-3000.
2. When prompted, enter the passcode you (or your roommate) created during the tutorial.
3. Voice prompts will tell you how to listen to your messages, how to delete, save, and forward your messages, and how to make messages for other UCSC voicemail system users.

From Other Campus Phones with Voicemail

1. Dial ext., 9-3000
2. When the voicemail system answers, press the * key.
3. Enter your five-digit extension (the last five digits of your telephone number), plus the * key.
4. Enter the passcode you created during the tutorial.
5. Voice prompts will tell you how to listen to your messages, how to delete, save, and forward your messages, and how to make messages for other UCSC voicemail system users.

From Off-Campus Telephones

1. Dial (831) 459-3000
2. When the voicemail system asks you to enter a mailbox number, enter your voicemail box number (the last five digits of your telephone number), plus the * key.
3. Enter the passcode you created during the tutorial.
4. Voice prompts will tell you how to listen to your messages, how to delete, save, and forward your messages, and how to make messages for other UCSC voicemail system users.

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Voicemail Guide

Playing a Message Making a Message Message Addressing Creating Distribution Lists Modifying Distribution Lists Exiting your Mailbox Playing a Message Enter your mailbox (see How to Access Your Messages). Press to  PLAY the current message.       When playing a message, press:           to move backwards 5 seconds to move forward 5 seconds to pause 30 seconds: press any other key to resume to move to the TOP of your next message (without changing current message status)         to PLAY the current message again to ANSWER the message (record your answer) to GIVE the message to another user to KEEP the message to DISCARD the message   After recording your answer or comments, you may press:         to REVIEW your recording to DISCARD and record again to APPEND to your recording to activate MESSAGE addressing options to send your recording andEXIT   If you have answered a message or given it to another user, press:               to KEEP the message to DISCARD the message                       Always press to  EXIT the system.           User Options Enter your mailbox (see How to Access Your Messages). Press for USER OPTIONS User Options include:     Record your GREETING   Record your NAME   Set your PASSCODE   Make DISTRIBUTION LISTS   Activate user TUTORIAL   Listen to CALL SCHEDULE     See MESSAGE ADDRESSING Then press to audit FUTURE delivery messages. Making a Message Enter your mailbox (see How to Access Your Messages). Press to MAKE a new message. Enter the mailbox number of the person to whom the message will be sent. To make a message for a distribution list, enter the 2-digit distribution list number in place of the mailbox number. Continue to add mailbox numbers and/or distribution list numbers. If you make a mistake, press to cancel the entry. Press to end list and begin recording your message. PRESS:     to REVIEW your recording to DISCARD and record again to APPEND to your recording to activate MESSAGE addressing options to send your recording and EXIT   You may pause recording for 30 seconds each time you press To resume recording press any other key. Your message won't be sent until you press or hang up. Message Addressing After making, giving or answering a message: PRESS: for MESSAGE addressing options, then choose one or more options: marks message CONFIDENTIAL (prohibits recipient from forwarding your message). requests RECEIPT (notifies you when the recipient has listened to your message). marks message URGENT (message played first regardless of when the message arrived). schedule for FUTURE DELIVERY (allows you to specify time & date, up to 60 days in the future, for message to be sent. When recipient listens to your message, time stamp reflects time/date you specified for delivery. to EXIT message options. to send your message. Creating Distribution Lists Enter your mailbox (see How to Access Your Messages). Press for USER OPTIONS. Press to create or modify a LIST. Enter the list number (number 0 to number 09). Press to NAME your list, and record a list name. Press to save the name. Press to ADD each member to the list. Enter the mailbox number for the person to be added. Repeat + mailbox number for each additional name. Press to save changes and EXIT to main menu. Modifying Distribution Lists Enter your mailbox (see How to Access Your Messages). Press for USER OPTIONS. Press to create or modify a LIST. Press the list number (number 0 to number 09) to change. . Press to PLAY all members on the list. Press to ADD a member Press to DROP a member Enter mailbox number of member to add or drop. Repeat or if required. Press to save changes and EXIT to main menu. Exiting Your Mailbox Press to EXIT, and hang up.

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Voicemail Storage Capacity

Your voicemail box can store up to ten (10) messages, and each message can be stored for up to thirty (30) days. Any messages more than 30 days old will be automatically deleted from the system. Your message count includes both new and saved messages. If your mailbox is full, callers will hear a message to that effect instead of your outgoing message, and they will be unable to leave a message for you. To maximize the number of new messages your mailbox can receive, remember to delete a message once you have listened to it, provided that the message is for you. (See Playing a Message for instructions on deleting a message.)

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Voicemail Tricks and Tips

Leave a message for a voicemail subscriber without ringing their telephone. To do this, simply make a message for the other person (see Making a Message). Your new message will activate the person's interrupted dial tone, just as if you had called them directly. Use this method of leaving a message when you don't want to disturb the person, e.g. when you think they might be sleeping.

Send yourself reminders about important dates or deadlines. To send yourself a reminder, simply make a message for your own voicemail box then schedule it for delivery at the appropriate date and time. See Message Addressing for information on using this and other addressing options.

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