Service Level Agreements
- Document and publish the technology services that ITS provides.
- Provide predictable levels of response, availability and service maintenance.
- Document our responsibilities as a service provider and of clients receiving services.
- Document processes for requesting services.
The service-based SLAs document our commitment to a specified level for that particular service.
2013-15 Certificate Service
2013-15 CruzNet - Wireless Network
2013-15 Standard Desktop Support
2013-15 Virtual Server Hosting
2013-15 Network Services
2013-15 Instructional Videoconferencing
The divisional service level agreements represent local service level support.
Chancellor/University Relations (PDF)
Physical & Biological Sciences (Web)
School of Engineering (PDF)
The application-based SLAs document our commitment to a specified level for that particular application.
2013-14 OTP - Online Tag Program (PDF)