Service Level Agreements

The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. We commit to:
  • Document and publish the technology services that ITS provides.
  • Provide predictable levels of response, availability and service maintenance.
  • Document our responsibilities as a service provider and of clients receiving services.
  • Document processes for requesting services.

ITS and Campus SLA

The ITS and Campus SLA is our over-arching agreement that we will continue to align to.

ITS and Campus Service Level Agreement
Service Level Agreement Report (PDF)


Service-Based SLAs

The service-based SLAs document our commitment to a specified level for that particular service.


Divisional SLAs/Service Catalogs

The divisional service level agreements represent local service level support.

Arts (Web)
Chancellor/University Relations (PDF)
Humanities (PDF)
Physical & Biological Sciences (Web)
School of Engineering (PDF)


Application SLAs

The application-based SLAs document our commitment to a specified level for that particular application.

2013-14 OTP - Online Tag Program (PDF)