10.4 and 10.5 Retirement

ITS will no longer provide support for Mac OS X version 10.4 (Tiger) and 10.5 (Leopard) on 12/31/12. Version 10.4 was released in 2005 and 10.5 was released in 2007. Apple no longer provides security updates for these systems. It is against University policy for ITS to support an unsecure operating system.

To see what operating system you are using, go to the Apple Menu in the top left corner. Select “About This Mac” to see the version number. Also, note if the processor says “PowerPC”. If so, you will need to get a newer computer with an “Intel” processor. Tiger and Leopard were the last operating systems that could use PowerPC.

Support retirement means that desktop support staff will no longer install or troubleshoot issues related to this software. Instead, ITS will provide assistance with updating to a supported operating system.

To update your operating system, you must order a license from CruzBuy or the ITS Software Order Form. Then put in an ITR ticket or email help@ucsc.edu for installation help.

Apple’s currently supported operating systems include:

  • 10.6 (Snow Leopard)* soon to be unsupported
  • 10.7 (Lion)
  • 10.8 (Mountain Lion)

OS X Licensing page

What do I do if I have 10.4/10.5 Intel Mac?

  1. Purchase the $20 10.6 upgrade via Apple Store.
  2. Purchase the $10 10.8 upgrade via ITS Software Order Form.
  3. Put in a ticket to have them installed.
  4. Total cost = $30 

What do I do if I have 10.4/10.5 non-Intel Mac?

  1. Upgrade your computer, since it can't run 10.6, 10.7 or 10.8.
  2. A new Mac will include the 10.8 operating system.
  3. Purchase a new Mac via CruzBuy or the BayTree Bookstore.
  4. Determine whether existing application software needs to be upgraded here.
  5. Put in a ticket to have your data transferred.
  6. Total cost = cost of new Mac (Mac purchasing page)

What do I do if I have 10.6 Mac?

  1. ITS recommends you upgrade to 10.8.
  2. Purchase the $10 10.8 upgrade via ITS Software Order Form.
  3. Determine whether existing application software needs to be upgraded here.
  4. Put in a ticket to have it installed.
  5. Total cost = $10 

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