IT Transformation Overview

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In July 2003 campus IT leadership began reviewing options to realign the provisioning of IT services. A thorough review of current IT infrastructure, funding and service delivery systems was begun with the objective of providing focused projects to support the EBC's strategic goals, and to build a new IT future state vision. As a direct result, the IT Transformation Program (ITTP) was launched to move toward the new future state.

The ITTP was complete in August 2007. It created an IT service delivery model that offers consistency and predictability in client service levels within service categories, alignment with campus strategic goals and priorities, improved accountability and efficiency, better cost management, improved risk management, and a dynamic, responsive organization. The program consisted of three phases:

• Phase I – Data Collection and Service Design Visioning
  July - December 2003 --- Service Delivery Model, Data Collection & Vision Reports

• Phase II – Detailed Service Design Planning
  January - June 2004 --- ITTP Teams, IT Organization, Envoys, Services-Based Delivery Model

• Phase III – Transition Planning and Implementation
  July 2004 - August 2007 --- New Senior Management, New Support Center, Transitioning People, Service Catalog