Accept the eduroam Security Certificate

alertITS has made an important security update to the eduroam secure wireless service. If you are using eduroam on any computer or mobile device, you will need to accept the new security certificate on all your devices in order to maintain eduroam wireless connectivity.

Frequently Asked Questions

Here are instructions on how to accept the new security certificate.

Before You Begin

  1. Be sure that you:
    • Know your CruzID and Blue password (this is the same password you use for UCSC email)
    • Have local admin rights on your computer/device.
    • Change your CruzID Blue password if you haven't changed it since 2011. Instructions
    • Contact the ITS Support Center if you need assistance with any of the above.

CREDENTIALS FOR ALL DEVICES

  • Username: Your full UCSC email address (cruzid@ucsc.edu)
  • Password: Your CruzID Blue password (same as your email password)

Windows PC

  1. Click here to configure eduroam (this will accept the new security certificate)
  2. You should see the "Welcome" screen with your Operating System already chosen. If not then use the drop-down menu by Select your device.
  3. Click JoinNow.
  4. You will be prompted to download an application called SecureW2 JoinNow. If your system automatically downloads the application and prompts to Run Now, answer yes and skip to step #9.
  5. Click Save File, then open the EXE file that was downloaded.
  6. Double Click on the SecureW2 JoinNow application to install it.
  7. On the warning prompt, click Open.
  8. Click Yes on the UAC prompt.
  9. On the authentication prompt, enter your username (cruzid@ucsc.edu) and your Blue password.
  10. Enter device description (Lenovo Laptop).
  11. Click Next.
  12. Once the Wireless Configuration Portal is complete, click Done.
  13. The Wireless icon will display a connection to eduroam.

MAC OS X

(Mac OS X 10.9 or older - please follow the steps listed in the FAQ’s)

  1. Click here to configure eduroam (this will accept the new security certificate)
  2. You should see the "Welcome" screen with your Operating System already chosen. If not then use the drop-down menu by Select your device.
  3. Click JoinNow.
  4. You will be prompted to download an application called SecureW2 JoinNow.
  5. Open the application file that was downloaded.
  6. Double Click on the SecureW2 JoinNow application to install it.
  7. On the warning prompt, click Open.
  8. On the authentication prompt, enter your username (cruzid@ucsc.edu) and your Blue password
  9. Enter device description (Mac Book Pro Laptop).
  10. Click Next.
  11. When prompted, enter your Apple computer’s Username and Password, click OK. 
  12. You may be prompted multiple times to enter your computer's username and password. 
  13. On the change access permissions prompt, click Allow.
  14. Once the Wireless Configuration Portal is complete, click Done.
  15. Once complete you will see the UCSC website home page. 
  16. The AirPort wireless icon will display a connection to eduroam. 
  17. To verify completion, go to Keychain Access => Certificates => search for NOC and you should see the certificate named "UCSC-NOC Certificate Authority" expires Sept. 16, 2036.

iPhone or iPad - Use Safari Web Browser

  1. Click here to configure eduroam (this will accept the new security certificate)
  2. You should see the "Welcome" screen with your Operating System already chosen. If not then use the drop-down menu by Select your device.
  3. Enter your UCSC credentials username (cruzid@ucsc.edu) and Blue password
  4. Enter device description (iPhone, iPad).
  5. Click JoinNow.
  6. Download eduroam certificate. Select Install.
  7. If you are prompted, enter your pass code for your device.
  8. On the Root Certificate installation warning, select Install.
  9. Select Install.
  10. After the eduroam wireless profile is installed, select Done.
  11. Note: eduroam Certificate will be stored in Settings, under General —-> Profile.
  12. After certificate is installed, join the eduroam wireless network.
  13. To verify completion, go to Settings => General => select Profiles or Device Management => you should see both of the certificates. The name of the new certificate is "UCSC-NOC Certificate Authority" expires Sept. 16, 2036.

Android, Blackberry, Linux and other mobile devices

To accept the new security certificate, use the manual configuration instructions


ChromeBook

If your ChromeBook was procured through and issued by ITS, the Desktop Services Team will configure your Chromebook for eduroam connection.

If you have a personally owned ChromeBook and would like to use eduroam, follow these instructions: Personally Owned Chromebook Configuration


Get Help

Contact the ITS Support Center for assistance with eduroam.