ITS Reorganization 2019

Since July 2018, VCIT Van Williams and the senior management team (SMT) have been steadily working on redesigning the structure and function of the ITS Division. 

Timeline: The planning began in fall 2018 and will conclude in fall 2019. reorg image


  • New Leadership Team in place by August 2019
  • Strategic planning and organizational design Feb. - July 2019
  • Execute the new organization and reporting changes fall 2019

Note: Reporting changes for staff or middle management roles will not be executed until fall 2019. Van will continue to identify, and in some case make role changes now, in preparation for the changes.

Organizational change is disruptive even though the future state will result in more consistent support from all parts of the organization. We are doing everything to ensure that your level of IT support does not change during this transition.


In September-November 2018, VCIT Williams conducted a strategic assessment of the current ITS organization, socialized his new vision, and refined the outcomes.

We are making organization changes to address:

  • Unclear vision, goals and plans
  • Process waste and unnecessary duplication of efforts
  • Inefficient distribution of skills and knowledge
  • Service value not measured
  • Unclear IT org linkages
  • Uneven work distribution
  • Funding structure, stability, style and amount
  • Shadow IT
  • Uneven relationships with customers

Benefits to reorganizing

  • Elevates the importance of user experience and customer focus
  • Emphasizes staff development
  • Grouping by skill-set affinity builds technical depth
  • Grouping by product/services deepens institutional knowledge
  • Cross functional design promotes knowledge transfer
  • Promotes transparent service costing
  • Supports and bridges historical divisional divides


If you have questions about the ITS reorganization, please email


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