Guidelines for ITS Maintenance Windows

A Maintenance Window is a regularly recurring event during which planned outages and changes to production environments and software may occur (except during change restriction dates). The purpose of defining recurring maintenance windows is to provide clients with predictable periods of disruption to products and services upon which they rely.

Recurring maintenance windows are negotiated with clients by ITS Product Managers, and documented on the ITS Maintenance Calendar.

If a product or service does not have a negotiated maintenance window then the Campus SLA applies to planned outages.

Production means university staff, faculty and students depend on the product or service to complete business and academic goals, objectives and tasks.

Please contact the ITS Change Manager if you have additional questions about maintenance windows.