Preparing the Change Request

Prepare information for the Change Request via IT Request OR Email.

IT Request

  1. Log in to IT Request and select the change classification - Normal, Pre-approved Standard, or Emergency 
  2. Complete the mandatory fields in the change request
  3. Request Change Approval. For detailed instructions go here

Email

Send an email to sc.update@ucsc.edu and include the following information:

  • Who: Team performing the work.
  • What: Summary of outage: Include client facing service name and brief description of outage or change.
  • Why: Reason for outage or change. Why is this outage happening?
  • When: Date, time and duration of proposed outage or change implementation window.
  • Clients: If known, who and how many will be impacted.
  • Risk elements: Testing results, training required, time to perform work, back-out/recovery plan, impact if change not performed.
  • Communication: What communication steps have you taken if any? Do you need assistance with communication?

If you have additional questions about these steps, contact Tanna Pannabecker.