COVID-19 IT Resources

To help assist employees and students during COVID-19, the following resources are available to the campus community. 

Campus

Employees

Instructors

Students

Virtual Support

Walk-in support at Kerr Hall Rm 54 is closed through spring quarter, however can still reach technicians for virtual technical support M-F, 8AM to 5PM:

  • Online: https://itrequest.ucsc.edu
  • Email: help@ucsc.edu
  • Phone: (831) 459-HELP (4357)

Virtual Security Events

Join the Information Security team for a weekly virtual Q&A to get assistance in making good cyber secure choices in your remote work environment. These sessions are free and open to all UCSC faculty, staff and students. 

Instructional Computer Labs and Stations

Instructional computer labs and computing stations are closed through spring quarter.  

Connecting to the UCSC Network

The UCSC Virtual Private Network (VPN) provides a secure connection to the campus network when you are working elsewhere.

  • Not Required: When working from a secure network, such as your home Internet connection with password protected wireless. 
  • Highly Recommended: When you are on an unsecured wireless network (e.g., coffee shops, airports). Never work with private, sensitive, or financial information while on unsecured WiFi. 
  • Required: For accessing all Library eResources (eBooks, online journals, Library databases). May be required for some sensitive campus services (private, sensitive, or financial information).

Keep Zoom Private

Zoom is configured by default to help reduce the possibility of unknown or unwelcome guests joining a meeting or webinar like masking phone numbers and encrypting every session. However, there are additional steps you can take to ensure your Zoom sessions are private. Keep Zoom Private

Stay Secure Remotely

As our work and learning go remote, we all need to be hyper-vigilant about good cyber hygiene practices. Here are some critical steps that all of us can take to protect our online safety and security.