Technologies for Students Learning Remotely

Below are useful resources to help students learn and study remotely. For additional student resources, visit KEEP LEARNING

Virtual Technology Support

Walk-in support at Kerr Hall Rm 54 is closed through spring quarter, however you can still reach technicians for virtual technical support M-F, 8AM to 5PM:

  • Online: https://itrequest.ucsc.edu
  • Email:help@ucsc.edu
  • Phone: (831) 459-HELP (4357)

Virtual Tools – Zoom, Chat, Canvas, DocuSign

Video Conferencing

Online Chat 

Learning Management

eSignature

If you have a document that requires a signature, DocuSign is the service used by UCSC and is available to students, staff, and faculty. 

Loaner Laptop Program

For graduate and undergraduate students who do not have a functioning laptop and/or are struggling with poor or no internet, please follow the contact methods below. For a program overview, visit Slug Support.

  • Preferred method: email the Dean of Students office at deanofstudents@ucsc.edu
  • Alternative method: phone the Dean of Students office at 831-459-4446 and leave a detailed voicemail including name, student ID, and a telephone number at which they can be reached.
For additional information including hours of operations, visit the Slug Support COVID-19 operations website page.

Printing, Textbooks, Library & Class Materials

  • For more information on textbooks, e-books, remote access to campus library, and campus copying and printing click here
Instructional Computer Labs and Stations
  • Instructional computer labs and computing stations are closed through spring quarter.
Library Services

Outdoor WiFi Areas on Campus

Outdoor wireless service is provided at these main locations at UCSC:

  • Quarry Amphitheatre
  • Coastal Sciences Campus Seymour Center
  • Theatre Arts
  • Music Center
  • Elena Baskin Buildings
  • Engineering Plaza
  • Camper Park (outside of campers/trailers)
  • Science Hill Plaza

Additionally - Varying degrees of Outdoor WiFi coverage may be found at:

  • Outdoor Common areas (libraries, commons) of the following colleges:
    • Stevenson
    • Crown
    • Merrill
    • Oakes
    • Rachel Carson

Connecting to the UCSC Network

The UCSC Virtual Private Network (VPN) provides a secure connection to the campus network when you are studying/learning elsewhere.

  • Not Required: When studying/learning from a secure network, such as your home Internet connection with password protected wireless. 
  • Highly Recommended: When you are on an unsecured wireless network (e.g., coffee shops, airports). Never work with private, sensitive, or financial information while on unsecured WiFi. 
  • Required: For accessing all Library eResources (eBooks, online journals, Library databases). May be required for some sensitive campus services (private, sensitive, or financial information).

At-home Internet Options

Here are a few options if you need to establish network connectivity from off campus. Please contact the companies directly to arrange for services and make sure to ask for student discounts!

  • Comcast Internet Essentials program is increasing its speed for all customers and offering new customers two months of free service in response to emergency measures associated with COVID-19. Comcast: (855) 846-8376
  • Cruzio
  • AT&T
  • Charter Communications
  • Google Fi
  • Most wireless phone service providers (Sprint, T-Mobile, AT&T, Verizon) offer personal hotspot service to be added to wireless plans to create a WiFi network from a smartphone. This option could provide greater WiFi range.

Software Resources for Students

Software for a Personal Computer

If you are using a personal computer to perform your university class work, here are instructions on how to obtain software for your personal device:

Access Campus Email

Practice Safe Computing

One of our goals is to enable you to work as securely as possible from home. Check out these helpful tips

Be Aware of COVID-19 Scams

Please be aware that scams and phishing emails are targeting people's growing fears of the coronavirus in order to steal their usernames, passwords, credit cards and other sensitive information.