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Filelocker Secure File Transfer Service

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Filelocker is a secure web based file transferring service between individuals, both within and outside of the university. It's the safest way to securely transfer university files, including restricted data to another person.

Filelocker is available to all faculty, staff, and students at no charge.

NOTE: Do not use file or cloud services when there is no UC agreement in place (e.g. Dropbox). Use Filelocker! Filelocker is an approved secure service to transfer restricted data files to someone else. Restricted data files

Features

Upload files safely and securely: Upload files to be transferred directly to another user, or via a publicly accessible download link with the option of password protection.
Request files: Request a file from an external user via a one time upload link, also with the option of a password.
Transfer files within and outside of the university: Files can be easily transferred directly with other Filelocker users, or publicly with people who don't have Filelocker accounts.
Send secure messages: Filelocker can also be used to send secure, encrypted messages to other Filelocker users.

All files in the system are encrypted both in transit and at rest, and have a lifespan of a maximum of seven days, after which they are securely erased from the server.

Limitations

Filelocker is NOT approved for HIPAA or PCI (credit card) data. HIPAA
Filelocker is NOT a place to store files. This is just file transferring. Files automatically go away after seven days.
If you have a business need to transfer files using Filelocker larger than the default quota size 750 MB, please submit a support ticket with the Keyword/Category 'Filelocker' detailing specific business need and request in quota size.

How to use Filelocker?

There is no account set up. Just log in with your CruzID and Gold password to begin using the service.

Self-Service

If you have a business need to transfer files using Filelocker larger than the default quota size 750 MB, please submit a support ticket with the Keyword/Category 'Filelocker' detailing specific business need and request in quota size.

Availability

Filelocker is available 24/7.

Support and escalation is provided through the ITS Support Center. For planned maintenance, the ITS Change Management Process is followed and planned changes are posted on the ITS Maintenance Calendar.

UC Electronic Communications Policy

UCSC Implementation of the UC Electronic Communications Policy (ECPI)

IT-0003: Policy for Acceptable Use of UCSC Electronic Information Resources

Get Help

If you have a problem with Filelocker, contact ITS for assistance:

Phone: (831) 459-4357
Web: https://itrequest.ucsc.edu Keyword/Category: Filelocker