Get Support
Whether you need help with your accounts, getting online, software, or technical support, ITS is here to help. Looking for IT service status, including outages? See IT Services Status or the Scheduled Maintenance Calendar.
Knowledge Base
Find answers to commonly asked questions, available 24/7.
IT Guides
Explore guides for onboarding, offboarding, and everything in between.
IT Support
Get a help ticket started or call us at 831-459-4357.
Common tech support needs
Reset CruzID password
Learn how to reset your CruzID password in the Knowledge Base.
Connect to Wi-Fi
UC Santa Cruz provides a primary wireless access method for people on campus via eduroam, as well as other options for residence halls, family student housing, and guests. Learn more in Guide: How to get online
Find a computer lab
There are a variety of computer lab options across campus where students, faculty, and staff can access computers, print documents, and use specialized software. Learn more Computer Labs
Report a security incident
Report compromises of the privacy, integrity, or availability of institutional information or IT resources. Report a security incident
Access QuickSupport
QuickSupport is a tool used by ITS to provide remote computer assistance in support of the Service Desk and Standard Desktop Services. QuickSupport should only be run when you are on the phone with ITS support staff and ITS staff will only use QuickSupport in response to a service request.
Installing and using QuickSupport
Technology training resources
Linkedin Learning
Online training library with more than 10,000 courses covering a wide range of technical, business, software and creative topics. Offered via Staff Human Resources at no additional cost.
UCSC Silicon Valley Extension Professional Education
Fee-based courses, professional certificate programs, intensives, and boot camps for students and professionals at every stage of their careers