ITS External Review 2011

This self-study was requested by the Campus Provost and Executive Vice Chancellor (CP/EVC) as a preliminary step for the external review of Information Technology Services (ITS) at UC Santa Cruz. The study and review present an opportunity for ITS to examine and reflect on its creation, evolution, and performance over the past several years and to provide the campus with a window into the operation of this complex organization.

Another goal of this self-study is to clarify the roles, responsibilities and work of the ITS units for the campus community. The study covers numerous topics and issues, some of which are themes that this summary highlights. The consolidated ITS organization and its strengths and shortcomings are important considerations in this review process.