Frequently Asked Questions

Cable TV Service

I get a snowy picture, there are lines through the picture, double images, or the screen is black or blue. 

  • Check your power connection and make sure both ends are plugged in securely.
  • Make sure the coax cable for the cable is secure on both ends.
  • Verify that the TV is on the correct input and channel (2, 3, or 4).
  • Test the connection with a different coaxial cable.

I'm missing channels that are listed available on the UCSC Channel Line-Up list.

  • Verify that the TV is set to the "Cable" input (not on "Air" or "Antenna" mode).
  • If you are receiving the first three analog channels, your TV likely needs a digital converter box. We have tested this model and recommend it for use on campus.
  • Check your TV Instruction Manual for specific programming instructions.
  • Cycle through the inputs.
  • Perform a channel scan; though most TVs pick up the cable signal immediately, others need to be manually programmed.

I don't have my TV Instruction Manual anymore.  How can I get my TV set up?

The instructions below are general instructions and may not work for every TV.

Many TVs are set to receive antenna (or off-air) signals by default. You will have to adjust your TV to receive the cable signal. Usually this can be done with your remote control.

  • Press the MENU (it may also be called SETUP) button on your remote. You should be taken to a new screen: either a blue screen with commands, or a screen with control icons on it.
  • If you don't have a MENU or SETUP button, try any similarly-named button that looks promising, until you get an option screen. Look for a menu (usually called SETUP) that lets you choose your television's input source; you should use the CABLE input.
  • Other input options that will work for receiving a cable signal include CATV, STD (meaning Standard), HDTV, LINE (meaning Hard Line).

Make sure CABLE is stored in the TV's memory. Many times a customer will see CABLE on the menu and wrongly think that it is selected. You can test it this way: after selecting CABLE, exit completely from the menu, then go back into the menu and see if CABLE is still highlighted. If it is, then it was selected properly.

Sometimes, the cable switch is an actual switch on the TV itself. Look on the front and back of the set for any switches labeled ANT and CABLE (or something similar). Keep your eyes open for switches hidden behind obscure access doors. Once you find it, set it to CABLE.


How do I run a channel scan?

  • Now that you have your TV set up to receive a cable signal, you now need to scan and store your channels. This process stores channels into your television's memory, and deletes from memory any unused or inactive channels.
  • AUTOPROGRAM is usually a menu selection on the same menu where you selected CABLE. Or, there may be a button on your remote which says AUTOPROGRAM, CHANNEL SCAN, AUTOSCAN, or something similar.
  • Once you have selected or pressed AUTOPROGRAM, do not panic. Your screen will probably go blank or turn blue, and it will begin cycling through all of the cable channels. Usually, TVs are cable-ready for up to 125 channels, so let the TV scan through the channels until it finishes. DO NOT interrupt the scan - or else you may have to scan all over again.
  • After the autoprogram is complete, you should be able to flip through all channels with your CHANNEL UP and CHANNEL DOWN buttons.

I am not able to get sound on my TV.  What can I do to fix this?

Many users especially with the small DTA adapters lose audio because the "LANG" button was pushed on the remote.  Other times, it is because the users pressed the SAP button on their TV remote.  To turn this off and restore your sound for all channels, please repress the "LANG" and/or "SAP" button.


I want to connect my TiVo to my cable connection.  Is there anything special that I need to do to have it work on the campus cable system?

Older TiVo boxes are typically plug and play on the campus cable network. While older generations of TiVo boxes may work with our service, newer boxes do not work properly on campus. The issue seems to be with the guide services and how they list channels. TiVo boxes need to reference a guide service or a cable card but all of the guide services list channels as whole numbers only, leaving out the decimal and the number to the right of it. For example, channels 25.3, 25.4 and 25.5 would be listed as 25, 25 and 25, leaving no way for the TiVo box to distinguish one channel from another.