Automated Call Distribution (Mitel Contact Center)
A call center solution that manages interactions across multiple channels, including voice, email, chat, and text. Improve efficiency, streamline customer service processes, and get data insights for continuous improvement.
Features
- Advanced call routing to direct incoming calls to the most appropriate agent
- Multi-channel support to handle customer interactions via voice, email, chat, and social media
- Call queue management holds callers in a queue until an agent becomes available
- Comprehensive analytics and reporting provides real-time monitoring and historical reports
- Campus database integration ensures seamless access to relevant data
Support
Learn more about Automated Call Distribution in the ITS Knowledge Base
Cost
Contact ITS for a cost estimate
Policy
IT Support
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