Information Technology Surveys
The semi-annual Information Technology Survey provides ITS with valuable, direct feedback from campus constituents which is used to identify needs and prioritize future improvements.
Most recent survey
Information Technology Survey
Findings from the inaugural version of the Information Technology Survey were published in 2023. The next survey will be fielded in 2025.
2023 Report of Findings (PDF)
Participants
Invitations to participate were extended to all campus constituents, including:
- Undergraduate students
- Graduate students
- Faculty
- Staff
Objectives
- Understand views of the campus IT experience
- Understand expectations for ITS support and services
- Understand satisfaction with ITS support and services
- Get insight into which areas to prioritize for further investigation and improvement
- See how our efforts are progressing over time
Security
- The survey was administered in Qualtrics which is approved by IT security to store survey data.
- Personally identifiable details such as email, names, or CruzIDs were not collected, and survey results have been anonymized. For more information, see the Privacy for User Experience Research.
- All raw survey data is stored in Qualtrics. Only designated individuals in ITS are able to access raw survey data.
Contact
If you have questions or ideas related to ITS user research and data analysis, please contact the ITS User Experience Team at ux@ucsc.edu