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Guide: Digital Accessibility Fundamentals

Accessibility means that digital information and experiences can be used, understood, and participated in by all, without barriers for any individuals or communities. Learn more about your role in making all aspects of digital life at UC Santa Cruz accessible to people with disabilities in the Make IT Accessible Guide.

Digital accessibility is required by University of California policy and federal laws. Everyone at UCSC has a role in digital accessibility, and everyone at UCSC has a right to equitable digital access.

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Every day, students, faculty, staff, and community members with disabilities navigate digital barriers that prevent them from fully participating in university life. These new requirements support our commitment to inclusion and ensure all students, faculty, and staff can fully participate in university life. When we make digital content accessible, we create better experiences for everyone in our community.

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Our digital content will need to meet a technical standard, called the Web Content Accessibility Guidelines (WCAG) 2.1 Levels A and AA, ensuring people using screen readers, voice controls, and other assistive technologies can access and use our materials.

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Digital accessibility is often organized into four main principles–Perceivable, Operable, Understandable, and Robust–which spell the acronym POUR:

  • Perceivable: present information in ways that people can recognize and use, no matter what senses they rely on or how they consume content. Some people have low vision, hearing loss, or use assistive technology like screen readers.
  • Operable: make information and controls easy to navigate and use, no matter how someone interacts with it. For example people who do not use a mouse may use their voice, or press the ‘Tab’ key to move the keyboard’s focus to interactive controls.
  • Understandable: make it easy for people to understand information and how to complete tasks, across differences in cognitive needs.
  • Robust: make content and websites that work with different web browsers, assistive technologies, operating systems, and versions
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The international technical standard for digital accessibility is called the Web Content Accessibility Guidelines (WCAG), developed by the World Wide Web Consortium (W3C). The UC System uses WCAG version 2.1, level AA (WCAG 2.1 AA) as our standard for digital accessibility, in alignment with federal regulations and the UC System Electronic Accessibility Policy.

The WCAG standard is organized into four core concepts, and many individual rules or criteria. Learn more about WCAG from the W3C.

Technology vendors must deliver digital products that comply with the UC System’s accessibility standards, as required by contract.

WCAG can be applied to digital content other than websites, including documents and software. It is a flexible and consistent standard for almost all use cases. In some special use cases, refer to other digital accessibility standards:

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Everyone has a role to play in ensuring digital accessibility.

UC Santa Cruz is implementing a Digital Accessibility Strategy to further defines roles and create centralized resources to support awareness, learning, and adoption.

Learn how you can incorporate digital accessibility in your everyday work, whether you are creating content, acquiring IT products, teaching classes, or running meetings. Browse information by role below.

For content creators

For people who create digital content in their everyday work:

For instructors and instructional support

For people who teach or support courses and training:

For IT buyers

For people who select technology tools for use by other people or groups:

For managers, HR, and admin support

For people who support employee processes and success:

For designers and developers

For people who maintain or develop websites or applications:

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Offered quarterly by the Office for Diversity, Equity, and Inclusion, and covering a broad range of topics including accessibility

Brief introductory course via LinkedIn Learning to help you build more useful, resilient, and inclusive content by putting accessibility first.

Helpful quick-start guide from Digital.gov for how to embed accessibility and inclusive design into team workflows.

Last modified: Aug 14, 2025