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Add or Manage Devices

I want to: Managing Devices

Manage Devices: Change Device Name

  1. On your computer, log in to  CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

    CruzID Manager, Multi Factor Authentication

  2. Before you make any changes, you need to authenticate with MFA.
  3. Under Device, select a device to authenticate with, then choose the desired authentication method.

    select device to authenticate

  4. Once you have authenticated with MFA, click on the Gear icon of the device you want to change.

    select gear icon to change device

  5. Select Change Device Name.

    Select Change Device Name

  6. Change the default device name to whatever you'd like and then select Save.

    Rename device and save

  7. The name will change automatically once you select Save.

    Device name is changed

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Manage Devices: Reactivate Duo Mobile

Reactivation is needed when passcode and push generation do not work on a previously enrolled device. This is common when upgrading to a mobile phone while keeping the same phone number or when factory resetting a mobile phone. If the phone number is different, add your upgraded smartphone as a new device. See Add a New Device: Smartphone
  1. On your computer, log in to  CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

    CruzID Manager Multi Factor Authentication

  2. Before you make any changes, you need to authenticate with MFA.
  3. Under Device, select a device to authenticate with, then choose the desired authentication method.

    Authenticate, select device

  4. Once you have authenticated, select your smartphone. Select the gear icon, then select  Reactivate Duo Mobile.

    smarthphone, select reactivate

  5. Confirm your device type, click Continue.

    confirm device type

  6. Ensure you have Duo Mobile installed, then click I have Duo Mobile.

    confirm I have Duo Mobile

  7. The next screen will have a QR code for you to scan.

    QR code

  8. Now, pick up your phone and allow the camera to scan the QR code. Once the code is scanned, your device will start generating passcodes in Duo mobile.  

          scanned qr code

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Manage Devices: Resync Hardware Token

Hardware tokens can fall out of sync if the button gets pressed too many times. This will cause authentication attempts to fail. To fix this, you will need to generate 3 different distinct passcodes from your hardware token and try to log in with each of these distinct different passcodes. The system will notify you that the passcodes are invalid, even if you type them in correctly. After the fourth attempt, your token should resync itself and you should be able to log in normally

  1. Attempt to log-in to a CruzID Gold application again until you come across the following screen. 

     

  2. Click on "Enter a Passcode". Then press the button on your hardware token once to generate a passcode.
  3. Enter this passcode into the text box on your computer. You will receive an error message that says " Incorrect passcode. Enter a passcode from a hardware token."

incorrect passcode

  1. Wait for your token to go blank. Repeat the previous two steps two more times.
  2. After the fourth correct attempt, the system should resync your token and let you log in.

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Remove a Device

DO NOT continue if you have only one device enrolled! You will lock yourself out of your account!
  1. On your computer, log in to  CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

    CruzID Manager, Multi Factor Authentication

  2. Before you make any changes, you need to authenticate with MFA.
  3. Under Device, select a device to authenticate with, then choose the desired authentication method.

    Select Device to authenticate with

  4. Click on the gear icon of the device you want to change.

    select gear of device to change

  5. Select Delete Device.

      select delete device

  6. A popup window will ask you to confirm the removal of the device. Select  Remove.

    select remove device 

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Add Another Device: Smartphone

You will need a computer and the smartphone you will use when logging in.
  1. Before you begin, install the Duo Mobile app on your smartphone. Select the appropriate link ( iOS, Android, Windows) or search Duo Mobile in your smartphone's application store and install it.
  2. Log in to  CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

    CruzID Manager, Multi Factor Authentication

  3. Before you make any changes, you need to authenticate with MFA. Under Device, select a device to authenticate with, then choose the desired authentication method.

    select device to authenticate

  4. Select Add another device.

    select Add another device

  5. Check the Mobile phone button. Select  continue.

    select mobile phone

  6. Type your 10 digit phone number. We support calls to the US and select foreign countries. We can make phone calls and send SMS messages that use up a maximum of 20 credits. Please view the international rate card for more information. Use the number of the smartphone you'll have with you when you're logging in.

    Enter phone number

  7. Double-check your phone number and then select the checkbox marked (###) ###-#### is this the correct number? Click Continue.
  8. Choose your operating system, (e.g., iOS, Android) and click Continue.

    select phone type

  9. Choose I have Duo Mobile installed.

    select I have Duo Mobile

  10. Now pick up your smartphone, open the Duo Mobile application and tap + (or Add Account then tap Scan Barcode).

       Duo Mobile Home Screen

  1. You will need to allow Duo Mobile to access your camera and to send you notifications.

       Duo Mobile Camera Permissions Prompt

  1. Hold your smartphone up to your computer screen to scan the barcode presented in CruzID Manager. Do not scan the example barcode below. 

    scan qr code

  2. An account named  UC Santa Cruz will appear on your smartphone.

  1. Switching back to your computer, click Continue.

    scanned qr code is complete

  2. The phone number of the registered device is indicated on your computer.

    scanned_qr

  3. Log out of CruzID Manager. Your smartphone is now enrolled!

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Add Another Device: Basic Cell Phone

  1. On your computer, log in to  CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

    CruzID Manager, Multi Factor Authentication

  2. Before you make any changes, you need to authenticate with MFA.
  3. Under Device, select a device to authenticate with, then choose the desired authentication method.

    Select Device to authenticate with

  4. Select  Add another device.

    select Add another device

  5. Check the Mobile phone button. Select  continue.

    select mobile phone

  6. Type your 10 digit phone number. We only support calls to the US. Please choose United States. Use the number of the cell phone you'll have with you when you're logging in.

    enter phone number

  7. Double-check your phone number and then select the checkbox marked (###) ###-#### is this the correct number? Click Continue.

    verify phone number

  8. Choose your operating system, Other and click Continue.

    select phone type other

  9. The phone number of the registered device is indicated on your computer.

    phone is registered

  10. Log out of CruzID Manager. Your cell phone is now enrolled!

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Add Another Device: Landline (Desk Phone)

  1. On your computer, log in to  CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

    CruzID Manager, Multi Factor Authentication

  2. Before you make any changes, you need to authenticate with MFA.
  3. Under Device, select a device to authenticate with, then choose the desired authentication method.

    select device to authenticate with

  4. Click add another device.

    select Add another device

  5. Choose landline as your device type and select  Continue.

    select landline

  6. Type your 10 digit phone number. We support calls to the US and select foreign countries. We can make phone calls and send SMS messages that use up a maximum of 20 credits. Please view the international rate card for more information. Use the number of the telephone you'll answer when logging in. If you have an extension, add it in below.

    enter phone number

  1. Double-check your phone number and then select the box marked "(###) ###-####. Is the correct phone number". Select  Continue. 
  2. The phone number of the registered device is indicated on your computer.

    phone registered

  3. Log out of CruzID Manager. Your landline phone is now enrolled!

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Add Another Device: Tablet

You will need a computer and the tablet you will use when logging in.

  1. Before you begin, install the Duo Mobile app on your Tablet. Select the appropriate link ( iOS, Android, Windows) or search Duo Mobile in your tablet's application store and install it.
  2. On your computer, log in to CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

    CruzID Manager, Multi Factor Authentication

  3. Before you make any changes, you need to authenticate with MFA.
  4. Under Device, select a device to authenticate with, then choose the desired authentication method.

    select device to authenticate with

  5. Click Add another device.

    select Add another device

  6. Choose Tablet as your device type and select  Continue

    select tablet

  7. Choose your operating system (e.g., iOS, Android) and select  Continue.

    select operating system

  8. Choose I have Duo Mobile installed.

    select i have duo mobile

  9. Switch to your tablet, open the Duo Mobile application and tap + (or Add Account), allow the app to access your camera, then tap Scan Barcode.

    scan qr code

  10. Hold your tablet up to your computer screen to scan the barcode.
  11. An account named "UC Santa Cruz" appears on your tablet.
  12. Now switch back to your computer, select  Continue.

    scanned qr code complete

  13. The registered device is indicated on your computer.

    tablet is registered

  14. Click Back to Login/Continue to Login or log out of CruzID Manager. Your tablet is now enrolled!

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Add Another Device: Token

You will need a computer and the token you will use when logging in.  Tokens can be obtained by contacting the  ITS Support Center .

  1. On your computer, log in to CruzID Manager, with your CruzID and Gold password. Under the  Advanced menu, select MFA Token.

    CruzID Manager, Advanced

  2. Under Device, select a device to authenticate with, then choose the desired authentication method.

  1. Enter the serial number from the back of your token, onto the form space labeled Token Serial. Be sure the numbers are exactly entered as they are represented on the back of the token.

    enter token serial number

  2. You will receive confirmation that your token is registered.

    token registered

  3. Now go back in CruzID Manager, at the top of the screen, go to Menu, and select MFA to verify that your token is listed under your  device dropdown.

    select MFA to see token

  4. Switch to your token and press the button on your token to generate a code. Enter the code into the Enter a Passcode field.
  5. Your token will allow you to log in. If successful, you should see your token under My Settings and Devices with the serial number. Your token is now enrolled!

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Undo Automatically send Push/Phone Call

  1. On your computer, log in to a Gold site of your choosing with your CruzID and Gold password. Common sites include the following. If you are not getting the prompt to authenticate with your device please try loading the site again in an incognito or private browsing window. 
  2. If this feature is active, you will automatically be sent a push notification or a phone call. Select Cancel in the bottom blue bar. Then select dismiss to get rid of the bottom blue bar.
    picture of blue banners with button
    log-in screen image of log-in page
  3. Click on the Settings button in the upper right corner. Then click on the third link My Settings & Devices.  
settings button and menu

  1. Authenticate using your device. 

  1. Change the When I log in: dropdown to Ask me to choose an authentication method and select Save. Then click Back to Login. 

     

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