Enroll your Device

I want to:

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Enroll: Smartphone

You will need a computer and the smartphone you will use when logging in. Before you begin, install the Duo Mobile app. Select the appropriate link (iOS, Android, Windows) or search Duo Mobile in your smartphone's application store and then install it. These instructions are for first time device enrollment. If you are adding an additional device, please see this page for instructions.

  1. Log in to CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

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  2. Click Start Setup.

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  3. Choose Mobile Phone as your device type and click Continue.

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  4. Type your 10 digit phone number. We only support calls to the US. Choose United States. Use the number of the smartphone you'll have with you when you are logging in.

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  5. Double-check your phone number and then select the box marked You entered (###) ###-####. Is the correct phone number? Select Continue.
  6. Choose your operating system (e.g., iOS, Android, Windows Phone) and select Continue.

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  7. Choose I have Duo Mobile.

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  8. On your smartphone, open the Duo Mobile application and tap the plus symbol (or Add Account then tap Scan Barcode).
  9. Hold your smartphone up to your computer screen to scan the barcode.

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    • Alternatively, if you have an Android phone and do not want to grant permission to use your camera, you can opt to have an email sign-up link sent to you instead. See Enroll: Android Email Activation.
  10. An account named UC Santa Cruz should appear on your smartphone in Duo Mobile.
  11. On your computer, click Continue.

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  12. You will see the "enrollment successful!" confirmation screen. Click Dismiss. Call and SMS authentication will now also work on your smartphone. 
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  14. We strongly suggest you enroll a second device. After you have enrolled another device, choose your default authentication method; When I log in: Automatically send this device a Duo Push is the recommended default for many, but you will want to choose the method that is best for you.

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  15.  Your smartphone is now enrolled! 

  16. Now that enrollment is complete, use the Authentication Quick Guide to authenticate to your device

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Enroll: Basic Cell Phone

These instructions are for first time device enrollment. If you are adding an additional device, please see this page for instructions.
  1. In CruzID Manager under Home, select Multi-Factor Authentication (MFA).

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  2. Click Start Setup

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  3. Choose Mobile phone as your device type and click Continue.

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  4. Type your 10 digit phone number. We only support calls to the US. Choose United States. Use the number of the cell phone you'll answer when logging in.

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  5. Double-check your phone number and then select the box marked You entered (###) ###-####. Is the correct phone number? Select  Continue.
  6. Choose phone operating system, Other and then select Continue.

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  7. You will get an enrollment confirmation. Click Dismiss

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  8. Choose your default authentication method at the When I log in: drop down.
  9. Your cell phone is now enrolled!

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Enroll: Landline (Desk Phone)

These instructions are for first time device enrollment. If you are adding an additional device, please see this page for instructions.
  1. Log in to CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

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  2. Click Start Setup.

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  3. Choose Landline as your device type and select Continue.

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  4. Type your 10 digit phone. We only support calls to the US. Choose United States. Use the number of the telephone you'll answer when logging in. If you have an extension, add it in below.

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  5. Double-check your phone number and then select the box marked You entered (###) ###-####. Is the correct phone number? Select  Continue.

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    7. Choose your default authentication method at the When I log in: drop down.

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    8. Your landline phone is now enrolled!

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Enroll: Tablet

You will need a computer and the tablet you will use when logging in. Before you begin, install the Duo Mobile app. Select the appropriate link (iOS, Android, Windows) or search Duo Mobile in your tablet's application store and then install it. These instructions are for first time device enrollment. If you are adding an additional device, please see this page for instructions.

  1. Log in to CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

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  2. Click Start Setup.

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     4. Choose Tablet as your device type and click Continue.             

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    5. Choose your operating system (e.g., iOS, Android) and select Continue.

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     6. Choose I have Duo Mobile installed.

       

      7. On your tablet, open the Duo Mobile application and tap + (or Add Account then tap Scan Barcode).

      8. Hold your tablet up to your computer screen to scan the barcode. 

      

     9. An account named UC Santa Cruz appears on your tablet.

     10. On your computer, select Continue.

 

     11. You will see an "Enrollment Successful!" screen confirmation. Click Dismiss. 

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     12. Choose the method you want to always log in with; When I log in: Automatically send this device a Duo push is the recommended default.

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Enroll: Token

You will need a computer and the token you will use when logging in. Tokens can be obtained by contacting the ITS Support Center or by attending any of our enrollment training sessions. These instructions are for first time device enrollment. If you are adding an additional device, please see this page for instructions.

    1. Log in to CruzID Manager, with your CruzID and Gold password and select Advanced click MFA Token.

    2. Enter the serial number on the back of your token into the form.

    3. You will receive confirmation that your token is registered.

    4. At the top, go to Menu, and select MFA to verify that your token is listed under the device drop down.

 

    5. Press the button on your token to generate a code, Enter the code into the Enter a Passcode field. 

    6. Your token should allow you to login. If successful, you should see your token under My Settings and Devices with the serial number. Your token is now enrolled.  

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Enroll: Backup Device

It is strongly recommended that you add an additional phone number to serve as a backup. This phone number could be a desk/landline, tablet, or trusted family/friend phone number.
  1. Log in to CruzID Manager, with your CruzID and Gold password and select Multi-Factor Authentication (MFA).

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    2. Under Device, select a device to authenticate with, then choose the desired authentication method.

  1. Click Add another device

 

    4. Once you get to the screen below, Complete the guided steps for your device. (smartphone, basic cell phone, landline, tablet). Once complete, log out of CruzID Manager. Please see this page for detailed instructions.

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