Enroll your Device

  I want to:


Enroll: Smartphone

This is for first time device enrollment. If you are adding an additional device, please go to this page for instructions.

You will need a computer, the smartphone you will use when logging in and your Gold password.  Don’t remember your password? Contact the ITS Support Center before taking the next step!

Before you begin, install the Duo Mobile application onto your smartphone. Select the appropriate link ( iOS, Android, Windows) or search for  Duo Mobile in your smartphone's application store and install it. 

  1. On your computer, log in to  CruzID Manager , with your CruzID and Gold password and select  Multi-Factor Authentication (MFA).

    CruzID Manager Home Page

  2. Select  Start Setup.

  3. Select  Mobile Phone as your device type and select  Continue.

    Device Type Options

  4. Type in your 10 digit phone number. We support calls to the US and select foreign countries. We can make phone calls and send SMS messages that use up a maximum of 20 credits. Please view the international rate card for more information. 

  5. Double-check your phone number and then select the box labeled  You entered (###) ###-####. Is this the correct phone number? Select  Continue.
  6. Select your operating system (e.g., iOS, Android, Windows Phone) and select  Continue

  7. Select  I have Duo Mobile.

  8. Now pick up your smartphone and open the Duo Mobile application and tap the plus symbol (or Get Started).

        

  1. You will need to allow Duo Mobile to access your camera and to send you notifications.

         Duo Mobile Camera Permissions

  1. Hold your smartphone up to your computer screen to scan the barcode presented in CruzID Manager. Do not scan the example barcode below. 

    Duo Mobile Barcode

    • Note: if you have an Android phone and do not want to grant permission to use your camera, you can opt to have an email sign-up link sent to you instead. See Enroll: Android Email Activation.
  2. Once you've scanned the QR code, an account named UC Santa Cruz will appear on your smartphone in Duo Mobile. Once this account appears you are now able to use Duo Push notifications and Duo Passcodes

         Duo Mobile passcode screen 

  1. Switch back to your computer and select  Continue.

  2. You will see the "enrollment successful!" confirmation screen. Select  Dismiss. Phone call and SMS authentication will also now work on your smartphone. 
  3. We strongly suggest you enroll another device . After you have enrolled another device, choose your authentication method, which is found underneath the When I Log in: dropdown. Learn more about the default authentication options here
   
  1. Your smartphone is now enrolled! Now that enrollment is complete, use the Authentication Quick Guide to authenticate using your device.

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Enroll: Basic Cell Phone

This is for first time device enrollment. If you are adding an additional device, please go to this page for instructions.

You will need a computer, the phone you will use when logging in and your Gold password. Don’t remember your password? Contact the ITS Support Center before taking the next step!

  1. On your computer, log in to  CruzID Manager , with your CruzID and Gold password and select  Multi-Factor Authentication (MFA).

    CruzID Manager Home Page

  2. Select  Start Setup

  3. Select  Mobile phone as your device type and select  Continue.

    Device Type Options

  4. Type your 10 digit phone number. Use the number of the phone you'll have with you when you're logging in. We support calls to the US and select foreign countries. We can make phone calls and send SMS messages that use up a maximum of 20 credits. Please view the international rate card for more information. 

  5. Double-check your phone number and then select the box marked You entered (###) ###-####. Is the correct phone number? Select  Continue.
  6. Select  Other and then select  Continue.

  7. You will see the "enrollment successful!" confirmation screen. Select  Dismiss.

  8. We strongly suggest you enroll another device . After you have enrolled another device, choose your authentication method, which is found underneath the When I Log in: dropdown. Learn more about the default authentication options here.

  1. Your cell phone is now enrolled! Now that enrollment is complete, use the Authentication Quick Guide to authenticate using your device.

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Enroll: Landline (Desk Phone)

This is for first time device enrollment. If you are adding an additional device, please go to this page for instructions.

You will need a computer, the landline you will use when logging in and your Gold password. Don’t remember your password? Contact the ITS Support Center before taking the next step!.

  1. On your computer, log in to  CruzID Manager , with your CruzID and Gold password and select  Multi-Factor Authentication (MFA).

    Cruz ID Manager Home Page

  2. Select  Start Setup.

  3. Choose Landline as your device type and select  Continue.

    Device Type Options

  4. Type your 10 digit phone. Use the number of the telephone you'll answer when logging in. If you have an extension, add it in below. We support calls to the US and to select foreign countries. We can make phone calls and send SMS messages that use up a maximum of 20 credits. Please view the international rate card for more information. 

  5. Double-check your phone number and then select the box marked You entered (###) ###-####. Is the correct phone number? Select  Continue.

  6. Your landline is now enrolled! 

    7. We strongly suggest you  enroll another device . After you have enrolled another device, choose your authentication method, which is found underneath the When I Log in: dropdown. Learn more about the default authentication options here.

    8. Now that enrollment is complete, use the Authentication Quick Guide to authenticate using your device.

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Enroll: Tablet

This is for first time device enrollment. If you are adding an additional device, please go to this page for instructions.

You will need a computer, the tablet you will use when logging in and your Gold password. Don’t remember your password? Contact the ITS Support Center before taking the next step!

Before you begin, install the Duo Mobile app on your tablet. Select the appropriate link ( iOS, Android, Windows) or search Duo Mobile in your tablet's application store and then install it. 

  1. On your computer, log in to  CruzID Manager , with your CruzID and Gold password and select  Multi-Factor Authentication (MFA).

    CruzID Manager Home Page

  2. Select  Start Setup.

        

     4. Choose Tablet as your device type and select  Continue.             

        Device Type Options

    5. Choose your operating system (e.g., iOS, Android) and select  Continue.

       

     6. Choose I have Duo Mobile installed.

       

      7. Now, pick up your tablet, open the Duo Mobile application and tap + (or Add Account then tap Scan Barcode).

      8. Hold your tablet up to your computer screen to scan the barcode. 

      

     9. An account named  UC Santa Cruz appears on your tablet.

     10. Switch back to your computer, select  Continue.

 

     11. You will see the "enrollment successful!" confirmation screen. Select  Dismiss.

     12.We strongly suggest you enroll another device . After you have enrolled another device, choose your authentication method, which is found underneath the When I Log in: dropdown. Learn more about the default authentication options here.

     13. Your tablet is now enrolled! Now that enrollment is complete, use the Authentication Quick Guide to authenticate using your device. 

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Enroll: Token

This is for first time device enrollment. If you are adding an additional device, please go to this page for instructions.

You will need a computer, the token you will use when logging in and your Gold password. Don’t remember your password? Contact the ITS Support Center before taking the next step!. 

Tokens can be obtained by contacting the ITS Support Center.

    1. On your computer, l og in to  CruzID Manager , with your CruzID and Gold password and select  Advanced click  MFA Token.

    2. Enter the serial number on the back of your token into the form.

    3. You will receive confirmation that your token is registered.

    4. At the top of CruzID Manager, go to Menu , and select MFA to verify that your token is listed under the device drop down.

 

    5. Press the button on your token to generate a code. Enter the code into the Enter a Passcode field. 

    6. Your token should allow you to login. If successful, you should see your token under My Settings and Devices with your token's serial number. 

  Token Serial Number 

    7. Your token is now enrolled! Now that enrollment is complete, use the Authentication Quick Guide to authenticate using your device. 

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Enroll: Backup Device

It is strongly recommended that you add an additional device to serve as a backup. The device can be another smartphone, landline, tablet, cell phone or even a trusted family/friend's phone number. 

Not enrolling a backup device puts you at a high risk of losing access to Gold systems if your primary device is not available.

Instructions for enrolling a backup device can be found below: 

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