Residential Network Support (ResNet)
Network and device support for residential students including computer repairs, and support for television services.
Get started
Features
Internet Support
- Support for connecting devices such as computers, smartphones and tablets to ResWiFi
- Support for connecting devices such as computers, smartphones, tablets, streaming devices, and gaming consoles to ResWiFi-Devices
- Support for setting up and connecting to residential wired ethernet for residents located in Merrill College Residence Halls C+D and University Town Center (UTC)
Technical support and computer repairs
- Help with software and operating system issues
- Limited hardware support (including replacement for network cards, RAM, SSDs, hard drives, and graphics cards)
- Virus and malware scanning and removal (including support for DMCA and security policy compliance)
- Hands-on assistance for basic repairs, device maintenance, and upgrades
- Support for proper e-waste disposal
- For major repairs, please contact your device’s manufacturer or a local repair shop
Television services
Eligibility
Support
- ResNet support is available 10am-5pm, Monday through Friday
- Open a ticket
- Call: (831) 459-4NET (4638)
- Book an in-person appointment
- Learn more about ResNet in the ITS Knowledge Base
Cost
Residential Network Support (ResNet) is provided at no cost
Requirements
- Students must obtain their own hardware for connecting (i.e. wireless adapters) or repairs (i.e. replacement hard drives)
- Students dropping off devices for support must also drop off their power cords unless they are USB-C, Apple MagSafe, Dell barrel pin, or a universal AC power cord.
Terms of use
Residential Network Support (ResNet) is only provided to students living on campus
IT Support
Search the knowledge base, browse IT guides, and open a support request.