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Instructions on How to Setup eduroam

Before you begin

Be sure that you:

  • Know your CruzID and Gold password.
  • Connect your device via cellular network, ethernet, or choose ‘UCSC-Guest’ as your initial Wi-Fi.
  • Have local admin rights/authority on your computer/device(s).
  • Contact the ITS Support Center if you need assistance with any of the above.


To connect to the eduroam wireless network, you must first configure your device(s).

Why configure your device(s)?

ITS recommends configuring your device(s) using the eduroam instructions below, instead of manually connecting using your list of networks. Using the eduroam configuration process provides a more secure experience and aids in maintaining connectivity to the eduroam wireless network.

Your Wi-Fi account credentials

  • Username: Your CruzID@ucsc.edu (If you have an alias email, ensure your CruzID is entered instead of your alias email address).
  • Password: Your CruzID Gold password

Device instructions

Windows PC

  1. First configure eduroam
  2. A portal will open in a new tab with your operating system already detected. If not then use the drop-down menu by Select your device to select your correct device and click JoinNow.
  3. You will be prompted to download an application called Secure W2 JoinNow.
  4. Select Save File, then open the WiFi_University_of_California_-_Santa_Cruz_Wrapper.exe file that was downloaded.
  5. Double-click on the Secure W2 JoinNow application to install it.
  6. On the computer warning prompt, click Open.
  7. Select Yes on the User Account Control (UAC) prompt.
  8. On the authentication prompt, enter your Wi-Fi Account Username in the format CruzID@ucsc.edu and your Gold Password, then click Next.
  9. You will see a success message. This means the eduroam configuration process is complete, click Done.
  10. The wireless icon will display a connection to eduroam. You may remove the downloaded application file WiFi_University_of_California_-_Santa_Cruz_Wrapper.exe, right-click the file and click Delete.

MacOS 

  1. First configure eduroam
  2. A portal will open in a new tab with your operating system already detected. The device drop-down menu should indicate macOS. If not then use the drop-down menu by Select your device to select macOS and click JoinNow.
  3. You will be prompted to download an application called Secure W2 JoinNow.
  4. Once downloaded, double click to open the application file WiFi_JoinNow_Wrapper.dmg.
  5. Double click on the Secure W2 JoinNow application to install it.
  6. On the computer warning prompt, click Open.
  7. On the authentication prompt, enter your Wi-Fi Account Username in the format CruzID@ucsc.edu and your Gold Password, then click Next.
  8. When prompted, enter your computer’s Username and Password, then click OK. 
  9. Select Next to continue to Mac System Preferences Profiles to install University of California - Santa Cruz eduroam profile. The profile will be indicated as unsigned, and you should install it.
  10. On the top right corner of the Mac System Preferences Profiles window, click Install.
  11. On the change access permissions prompt, it will indicate that the author is unknown, click Install.
  12. On the summary of the profile, click Install.
  13. When prompted, enter your computer’s Username and Password, then click OK. 
  14. You will see a success message. This means the eduroam configuration process is complete, click Done.
  15. The wireless icon on the top right corner of your device will display a connection to eduroam. You may remove the downloaded application file WiFi_JoinNow_Wrapper, right-click the file and click Eject.

iPhone or iPad

NOTE: You must use the default browser Safari to configure eduroam on your iPhone or iPad.

  1. First configure eduroam
  2. You will see a portal open in a new tab with your operating system already detected. The device drop-down menu should indicate iOS. If not then use the drop-down menu by Select your device to select iPhone/iPad.
  3. Enter your Wi-Fi Account Username in the format CruzID@ucsc.edu, then tap JoinNow.
  4. Your device will show a prompt asking "This website is trying to download a configuration profile. Do you want to allow this?" tap Allow.
  5. A confirmation message will show "Profile downloaded - Review the profile in the Settings app if you want to install it." tap Close.
  6. Open your device Settings application and tap on Profile Downloaded to install the profile for eduroam.
  7. On the Install Profile screen, tap Install.
  8. If you are prompted for your passcode, enter your Apple device passcode.
  9. Your device will show a warning message, tap Install. If you are prompted again to confirm the installation, tap Install.
  10. Enter your GOLD password, then tap Next.
  11. On the Profile Installed screen, tap Done.
  12. By default, you will see the VPN & Device Management screen, tap Back. 
  13. The Wi-Fi screen will display a connection to eduroam.

Android, Blackberry, Linux

To setup eduroam for an Android or Linux device, use the manual configuration instructions. 

ChromeBook

If your ChromeBook was procured through and issued by ITS, then it will come to you already configured for eduroam connection and you will receive with the device specific instructions for your use of eduroam.

If you have a personally owned ChromeBook and would like to use eduroam, follow the instructions at: Personally Owned Chromebook Configuration

Get Help

Contact the ITS Support Center for assistance with eduroam.