Adobe Creative Cloud

UC Santa Cruz has a Creative Campus site license that provides the Creative Cloud All Apps Suite to all active campus faculty, staff, and students. This productivity suite includes Acrobat Pro, Photoshop, InDesign, Illustrator, Premiere, Spark, and much more.

Visit: Adobe Sign-in Help for software authentication and activation questions

Get Creative Cloud Software

Student and Personally-Owned Computers or non-managed computers: 
Download and install the Creative Cloud app from https://creativecloud.adobe.com 

University-Owned Computers only: ITS provides the Named User Creative Cloud  desktop app with the management tool BigFix  We do not install BigFix on student or personally owned computers.

• Mac: Accept the BigFix install Offer and locate Adobe Creative Cloud in your Application folder, run it, and sign-in to download, update or uninstall your Adobe software.
• Windows: Accept the BigFix install Offer and locate the Adobe Creative Cloud icon on your Desktop or in your Start menu. Open the App, and sign-in to download, update or uninstall your Adobe software.
• Lab or Shared Computer: A Shared Device License (SDL) can be installed on a UC computer that has multiple users. SDL is licensed to a device instead of an individual. Sign-in is still required but does not count towards your Named User sign in count of two.  Contact ITS Software to request a SDL install. 

Get Acrobat Pro DC Software

• Acrobat is included in Creative Cloud, but here is a direct download:
  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Computer System Requirements
See: https://helpx.adobe.com/creative-cloud/system-requirements.html

Features and Benefits

• Students, Faculty, and Staff can activate Named User Creative Cloud software on 2 computers at a time and install on up to 5 devices that are UC or personally owned. 
  
  
• Adobe Cloud Storage
  
  • 100 GB is available to each account for collaboration.
  • Do not store Protected Data in Adobe Cloud.
  • Assets are stored at assets.adobe.com

 Sign in to use Creative Cloud

• Installed Creative Cloud apps require the user sign in to activate the software once every 90 days.
• Add your email address and choose 'Company or School account'
• Use your CruzID Gold account and password
• Click here for Adobe Sign-in Help
• For support please open an IT Request ticket: https://ucsc.service-now.com/ess/

Availability

Adobe provides access to their services at https://creativecloud.adobe.com. Campus support is provided Monday-Friday, 8AM to 5PM through the ITS Support Center, 831-459-HELP (4357) 

Eligibility

All active UCSC students, faculty, and staff are eligible to use Creative Cloud.

University Extension students are not eligible for installation on personally-owned computers.

The annual purchase of Adobe software is based on the published count of active employed faculty and staff and active enrolled students.

Faculty and staff who are not in active status can request their department purchase an annual subscription at UC agreement prices under the Adobe ETLA program. Subscriptions are transferable.

To order or request more information please contact ITS Software Licensing.

Students can purchase direct from Adobe through the student discount program using your @ucsc.edu email account at https://www.adobe.com/creativecloud/buy/students.html

• Students
  
  • Student access is activated when the first enrolled quarter begins.
  • Access is disabled when student status ends (graduation, transfer or exit).
  • Cloud  stored assets are found at https://assets.adobe.com/
  • Access to asset help: https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html
  • instructions on how to migrate your assets before you depart: https://graduation.adobe.com/ 
  • Do not store Restricted Data in Creative Cloud online storage.
• Faculty and Staff
  • Faculty and staff access is enabled when employment status is Active.
  • Access is disabled when employment ends or on retirement.
  • Adobe provides access to stored assets at https://assets.adobe.com/
  • Access to Asset help: https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html
  • Do not store Restricted Data in Creative Cloud online storage.

Costs

Creative Cloud is provided centrally by the campus at no charge.

Disabled Services

Adobe Sign cloud-based e-signature service is not enabled.

Adobe Stock is not included in Creative Campus. It is available under the annual VIP subscription program.  Contact ITS Software for info.

Adobe apps on iPads and tablets may have limited functionality due to our subscription plan.

Get Help

ITS Support Center

Policy Information

IT Policies and Guidelines

Acceptable Use Policy

UC Minimum Security Standard

UCSC Implementation of the UC Electronic Communications Policy (ECP)