Authenticate with MFA

After enrolling a device, use these instructions to log into Gold password applications. If you haven't enrolled a device yet, see the Device Enrollment page for more information.

Why is DUO push the best authentication method?

How to Authenticate Using: 

• DUO Mobile App - Push Notification (Highly recommended)

• DUO Mobile App - Passcodes (Highly recommended)

• Text Message (SMS) - (not recommended)

• Phone Call - (not recommended)

• Hardware Token

DUO Mobile App - Push Notification (Highly recommended)

1. On your computer, launch any CruzID Gold enabled application (for example CruzID Manager).
2. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.

   

3. The following screen will appear
   

   

4. An alert will display on your smartphone or tablet.
5. On your phone, tap Approve to authenticate.

   

6. Your connection is now completed.

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DUO Mobile App - Passcodes  (Highly recommended)

1. On your computer, launch any CruzID Gold enabled application (for example CruzID Manager).
2. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.

   

3. A second screen will appear prompting you to enter a passcode from the Duo App.

   

4. Now pick up your phone. In the Duo Mobile app, select the UC Santa Cruz tile to get a passcode.

   

5. Now switch back to your computer and type in the passcode from the Duo Mobile app.
6. Select Verify.
7. Your connection is now completed.

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Text Message (SMS)

1. On your computer, launch any CruzID Gold enabled application (for example CruzID Manager).

2. Click on Send a passcode at the top of the page and select your mobile phone.

   

3. Enter the passcode that was sent to your phone and click Verify.
   

   

4. Your connection is now completed.

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Phone Call

1. On your computer, launch any CruzID Gold enabled application (for example CruzID Manager).
2. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.

   

3. If your last authentication method was this landline simply, answer the telephone and immediately press 1 to authenticate. (If using a landline, it may be necessary to first enable tones by pressing 9 and then 1). If not, select other options, then choose your landline from the list.

   

4. Your connection is now completed.

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Hardware Token

1. On your computer, launch any CruzID Gold enabled application (for example CruzID Manager).
2. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.
   

   

3. Select Log in.
4. If your last authentication method was this token please proceed with the next step. If not, select other options, then choose your token from the list.

   

5. Press the button on your token to generate a passcode.
6. On your computer, type the passcode in the box marked Passcode and select Verify.
7. Your connection is now completed.

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