• Reporting a Computer Security Incident
• Reporting SPAM and Phishing
• What is a computer security incident?
• Warning signs your computer might be infected

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Reporting a computer security incident:

To report a security problem or even a potential problem, immediately contact the ITS Support Center (see box to the right) so we can record the incident and ensure that it is resolved and documented. Also notify your supervisor or unit/department head. Be sure to indicate whether sensitive information may be at risk, such as an incident involving a computer that stores or accesses restricted data.

Theft of Computing Equipment
Report suspected theft of UCSC-related computing equipment to the police in addition to notifying the ITS Support Center and your supervisor.

• On-campus theft: Contact the UCSC Police Department at 831-459-2231.
• Off-campus theft: Contact local police.
• Be sure to tell the ITS Support Center if the stolen equipment contains any sensitive information.

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Reporting SPAM and Phishing
All SPAM and Phishing complaints should be sent to the ITS Support Center using the IT Request system. For more information about SPAM and how to reduce it, please visit: SPAM Services

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What is a computer security incident?
A computer security incident is any attempted or successful unauthorized access, disclosure, or misuse of computing systems, data or networks (including hacking and theft).

A computer security incident may involve any or all of the following:

• a violation of campus computer security policies and standards
• unauthorized computer access
• loss of information confidentiality
• loss of information availability
• computer/device theft
• compromise of information integrity
• a denial of service condition against data, network or computer
• misuse of service, systems or information
• physical or logical damage to systems

Examples of computer security incidents include but are not limited to:

• lost or stolen equipment
• presence of a virus or spyware or any other malicious program
• sudden appearance of unexpected/unusual programs
• posting of confidential/restricted data to a publicly-accessible web site
• inadvertent sending of restricted data to unauthorized recipients
• establishment of an unauthorized account for a computer or application
• unusual network connections to a computer
• sharing/revealing passwords

Warning signs your computer might be infected